Program Assistant

3 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
Western Continuing Studies (WCS) is the educational bridge between Western University and the global community, from its campus location in London to its satellite campus in Quebec. Through innovative leadership in lifelong learning, WCS creates and delivers responsive and accessible programs, including non-credit and credit courses in public interest, post-degree diplomas, experiential learning, French immersion and corporate learning. By offering certificates and diplomas, partnerships with faculties, business organizations and professional associations, the unit serves over 4000 students annually, including recent graduates, job seekers, employees, Western alumni, corporate clients, senior citizens and international students.

**Responsibilities**:
As a support for the instructional team, the Program Assistant provides administrative support and guidance through reviewing course materials for accuracy, creating and approving online course sections in OWL, providing guidance and support on student accommodations to instructors. The Program Assistant maintains multiple databases and software systems to ensure operational excellence and makes a significant contribution to student retention, the unit’s financial performance and its mission to provide lifelong learning.

**Qualifications**:
**Education**:

- 3 year college diploma

**Experience**:

- 3 years experience coordinating the logistics of specialized programs or services
- 3 years experience in a retail, sales or service environment with a strong customer service and teamwork orientation
- Experience working with multiple software systems and databases (e.g. OWL) is preferred
- Experience in an educational support role or customer service role preferred

Knowledge, Skills & Abilities:

- Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
- Strong interpersonal, verbal and written communications skills and the ability to work effectively as part of a team
- Ability to interact professionally with students, staff, instructors, corporate and community partners and other members of the University community
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a fast-paced business environment, meet tight deadlines and adapt to growth and change
- Ability to investigate defined issues, solicit input, and suggest remedies and alternative approaches that meet the needs of the situation
- Passionate about delivering high quality outcomes, while being able to function in a high performance environment
- Strong organizational, problem-solving, time management skills and attention to detail with ability to effectively multi-task during periods of high-volume
- Demonstrate initiative, independent judgement, tact, diplomacy and informed decision making in dealing with sensitive student issues
- Experience working with multiple software systems and databases
- Intermediate computer skills in Microsoft Office (Word, Excel, PowerPoint)

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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