Program Assistant

3 weeks ago

London, Canada Western University Full time

**Classification & Regular Hours**:
Hours per Week: 35

Salary Grade: Level N

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of six Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy and Communication Sciences and Disorders), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centres. The Faculty has more than 3,200 undergraduate students and more than 800 graduate students (200 PhD students).
The Arthur Labatt Family School of Nursing will educate nurses who are reflective practitioners and provide recognized leadership in nursing theory, research, practice, inter-professional health teaching and learning, and policy advancements.

**Responsibilities**:
The Program Assistant supports the effective and efficient administration of the undergraduate programs in the School of Nursing, including providing support to the Academic Advisors and Undergraduate Associate Director, School Committees, and faculty and staff involved in the undergraduate nursing programs. The Program Assistant responds to current and prospective student inquiries to provide program information, University process and policy information, and refers matters to the Academic Advisors or Undergraduate Associate Director as required. The Program Assistant also supports course and exam scheduling, grade submissions, adjudication, awards, scholarship, and publication updates.

**Qualifications**:

- Education:
- 3 year College diploma in Administrative or Business Studies
- Undergraduate University degree preferred
- Experience:
- 3 years’ experience providing administrative support and customer service
- Experience coordinating the logistics of specialized programs, events or services
- Previous experience providing administrative support and customer service in a higher education institution preferred
- Knowledge, Skills & Abilities:
- Familiarity with accreditation processes and documentation preferred
- Ability to understand student needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations
- Excellent verbal and written communication skills and confidence dealing with all levels of the organization
- Strong attention to detail and ability to process information with high levels of accuracy
- Intermediate computer skills in Microsoft office and Adobe Acrobat, and the ability to learn new software such as OWL, PeopleSoft and Laserfiche
- Demonstrated ability to work independently and take initiative and follow through on work assignments
- Exceptional organizational skills and the ability to manage activities for both self and others effectively
- Strong relationship management, influencing, and collaboration skills
- Ability to plan and manage events of various sizes; familiarity with planning large scale events is an asset
- Professional manner, tact, diplomacy, and discretion in dealing with students, staff/faculty, and associates
- Competency to maintain confidentiality and treat sensitive information with discretion
- Ability to establish rapport with people from diverse backgrounds

**Union Statement**:
**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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