Current jobs related to Customer Success Manager - Toronto - IQGeo
-
Customer Success Specialist
4 weeks ago
Toronto, Ontario, Canada Zedd Customer Solutions Full timeAbout Zedd Customer Solutions Zedd Customer Solutions is a leading provider of customer-centric solutions, empowering businesses to achieve success through exceptional service and support. Job Description Inside Sales Representative We are seeking a highly motivated and results-oriented Inside Sales Representative to join our dynamic team. In this role,...
-
Strategic Customer Success Manager
4 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Strategic Customer Success Manager
3 days ago
Old Toronto, Ontario, Canada ACCS - ARES Customer Care Solutions GmbH Full timeUnlock Customer Success with Our TeamWe're seeking a highly skilled Strategic Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success organization, you will be responsible for driving growth and retention across our customer base.Key Responsibilities:Develop and execute strategic plans to...
-
Strategic Customer Success Manager
3 weeks ago
Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...
-
Strategic Customer Success Manager
2 weeks ago
Old Toronto, Canada ACCS - ARES Customer Care Solutions GmbH Full timeThe worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we strive to simplify the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading companies. We are dedicated to enhancing the experiences of our customers, our team members, our communities, and...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAbout Customer LabsAt Customer Labs, we are dedicated to simplifying the lives of sellers, marketers, and corporate communicators. Our innovative video messaging solutions, AI technologies, and various products are utilized by numerous industry leaders. We are committed to enhancing the experiences of our customers, our team members, and the communities we...
-
Lead Customer Marketing Strategist
1 month ago
Toronto, Ontario, Canada Customer Labs Full timeAt Customer Labs, we simplify the lives of sales professionals, marketers, and corporate communicators. Our innovative video messaging solutions, AI-driven tools, and various products are utilized by numerous leading organizations. We are dedicated to enhancing the experiences of our clients, our colleagues, our communities, and ourselves. Role Overview ...
-
Customer Success Manager
4 months ago
Toronto, Canada Messagepoint Full timeCustomer Success Manager About Us: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our Customer Success organization, you...
-
Customer Success Manager
4 months ago
Toronto, Canada Messagepoint Full time**Customer Success Manager** **About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business...
-
Customer Success Manager
2 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
-
Customer Success Manager
3 weeks ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our MissionWe empower businesses to create personalized, relevant, and compliant customer...
-
Customer Success Manager
4 weeks ago
Toronto, Canada Messagepoint Full time**About Us**: Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications. Our award-winning platform gives non-technical business users such as marketers, CX...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that enables large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Success team as a Customer Success Manager. As a key member of our...
-
Customer Success Manager
4 months ago
Toronto, Canada Daifuku Co Full timeAs a Customer Success Manager at Daifuku, you will be a key player in ensuring the success and satisfaction of our clients. This role requires a strategic mindset, exceptional communication skills, and the ability to manage a portfolio of 80 companies. You will play a critical role in driving the voice of the customer, managing renewals, and fostering...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
-
Customer Success Manager
1 week ago
Toronto, Ontario, Canada Messagepoint Full timeAbout UsMessagepoint is a leading software company that empowers large enterprises to deliver exceptional customer experiences and drive business growth through optimized customer communications.Our award-winning platform enables non-technical business users to take control of content in customer communications, achieving unparalleled personalization,...
Customer Success Manager
4 months ago
This role works with new and existing enterprise customers to ensure that they are successful with and delighted by IQGeo. You will be responsible for assisting with onboarding these accounts onto our platform, maximize usage and value for the customer, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at IQGeo. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner, so companies grow with IQGeo. You will manage numerous customers including some of the largest telecom companies in Canada. You must develop a deep understanding the IQGeo product solutions and then work with users to maximize the benefits they can realize.
**Responsibilities**:
- Manage all post-sales activity for assigned enterprise customers through strong relationship-building, product knowledge, planning and execution.
- Maintain a deep understanding of the IQGeo product and speak with customers about the most relevant features/functionality for their specific business needs.
- Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management.
- Increase customer usage by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes.
- Partner with Sales and Professional Services to develop a plan for making IQGeo a part of each customer’s core architecture.
- Work closely with Product and Engineering on identification and tracking of product improvement requests.
- Function as the customer advocate and provide internal feedback on how IQGeo can better serve our enterprise customers.
- Potential travel up to 30%
**Person Specification**:
- 3+ years of prior customer success or account management experience.
- Worked for or with large telecom providers.
- Strong communication skills and technical aptitude.
- Familiarity with Telecom Network Inventory, Construction & Project Management and Network Operations a plus.
- Proactive and passionate team player who has fresh ideas when it comes to user adoption and churn mitigation.
- Enjoys working closely with customers to ensure complete satisfaction.
- A self-starter who takes the initiative to get things done.
**Education and Experience**:
- Educated to first degree level or suitable professional qualification or relevant experience.
- A minimum of 3 years’ experience in a customer facing role in a software/network’s organization, preferably working with enterprise sized customers.
- Telecom industry experience in Canada.
The pay for this position has a salary range of $80,000 to $150,000 CAD. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. This position will be ideally based in our Toronto, ON office. However, we support hybrid and flexible working arrangements for all employees.
