Customer Account Coordinator

5 months ago


Etobicoke, Canada XTL Transport, Logistics, Distribution Full time

Responsibilities / Tasks:

- Data entry for transaction creation (receiving/shipping);
- Create and modify customer account data;
- Maintain a positive relationship with customers;
- Update customer profiles and track accounts;
- Run reports as required;
- Communicate customer requests to operations;
- Follow up with customers on a regular basis;
- Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped);
- Validate that all transactions are correct and complete;
- Verify that transactions and services are correctly entered into the system and invoiced;
- Other related tasks

Key skills:

- Knowledge and mastery of WMS systems (AS400 an asset);
- Good communication and explanation skills;
- Experience in a distribution center environment (asset);
- Experience in a similar position.
- Bilingual (oral and written) preferred;
- Excellent customer service skills;
**Requirements**:

- Sense of initiative and autonomy;
- Ability to communicate with various stakeholders;
- Ability to determine the management of priorities;
- Ability to work under pressure and handle several files simultaneously
- simultaneously;
- Ability to be flexible to adapt to changing work priorities.

Work Environment
- Be sensitive to the importance of Occupational Health and Safety.
- Have a positive and determined attitude;
- Team oriented;
Working for XTL is:

- Have a competitive salary;
- Benefit from group insurance paid 100% by the employer after the probationary period;
- RRSP match program after 3 months of employment
- Identify yourself with a corporate culture such as "Open Doors"
- Work in a beautiful working environment

Work Schedule : Mon-Fri, 8:00 AM to 5:00 PM OR 9:00 AM to 6:00 PM

Work Location: Etobicoke

ONTjob

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