Customer Service Team Lead

3 months ago

Etobicoke, Canada Freshstone Brands Inc. Full time

***:
This position is accountable for leading, developing, and managing Freshstone Brands’ end-to-end order fulfillment processes, capabilities and competencies. These accountabilities include, but are not limited to: i) leading a small team of Customer Service representatives responsible for all aspects of order fulfillment, accounts receivable and deductions management; ii) improving, evolving and refining Freshstone’s customer service, accounts receivable, and order fulfillment processes, policies, procedures,; and iv) enabling the achievement of Freshstone’s operational and financial goals by creating a customer-centric, customer service and order fulfillment capability which ensures predictable and consistent achievement of all expectations of the customer service function.

**REPORTING RELATIONSHIP & REPORTS**:
Directly to the National Customer Service Manager:

- Executive Leadership Team and broader Business Team
- External Customers
- Other 3rd Parties

**FRESHSTONE BRANDS INC.**

Freshstone Brands Inc. (“FBI”) is a premier manufacturer of high-quality prepared food products that services the retail, foodservice, and co-manufacturing channels. The Company’s products include branded and private label entrees, salads, sides, appetizers, hand-held foods, and other prepared foods. FBI supplies mostly fresh and some frozen items to major Canadian retailers for sale “behind the glass” or in packaged formats in the perimeter of the store, as well as to well-known foodservice customers, and some major branded food businesses under contract.

FBI manufactures its products in 6 manufacturing plants which are SQF Level 3 certified and which are strategically located across Canada, giving FBI critical mass, and geographic proximity to the strategically important US market.

With its own brands, FBI services all the major Grocery, Mass, Club and Food Service customers in Canada either directly or through distributor and broker relationships. Additionally, FBI has co-developed and launched a variety of “own-label” and private label programs with a wide range of blue-chip, recognized retailers and food service companies across North America.

**LOCATION**:
Etobicoke, Ontario. Occasional attendance at other manufacturing facilities may be required depending on current and future business needs.

**ESSENTIAL FUNCTIONS**:
**CUSTOMER SERVICE TEAM LEAD PROCESSES**:

- Lead, and support the team of Customer Service Representatives
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal ERP systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Prepare shipment - contact freight forwarder with details
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
- Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Set and manage reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Works with other internal functions to administer and process customer transactions including Pricing, Production Planning, Sales Management, Supply Chain, Accounts Receivables and Customers.

**BUSINESS SUPPORT**
- Work with the business to ensure accurate and efficient administration of purchase orders using Microsoft Nav - Just Foods
- Act as Customer Service Champion to on-going Microsoft Nav - Just Foods improvement efforts and projects.
- Using Microsoft Nav 2018 - to maintain customer master files and ensure data integrity.

**PEOPLE AND ORGANIZATIONAL DEVELOPMENT**
- Ensure appropriate transfer of knowledge to and from colleagues. Acts as a gatekeeper to ensure all policies and processes are adhered to and provide appropriate education on policies, procedures and processes to the business as required.
- Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently. Provide guidance on how to escalate complaints / disputes within the organization
- Resolve customer complaints and answer customer

  • Executive Assistant

    3 days ago

    Etobicoke, Canada REMAX -Team Lead Full time

    Disclaimer --- SPAMMING US with your resume will NOT get you the job! Please read THE WHOLE AD before responding. WHO WE ARE & WHAT WE NEED We are a fast-paced, high customer service real estate office. We are committed to blowing the minds of our clients. Putting our face on everything is NOT our brand, the conversation behind our back is. We love to...

  • Sales and Customer Service Team Lead

    3 weeks ago

    Etobicoke, Canada Brenlo Custom Wood Mouldings & Doors Full time

    Company Overview:Brenlo Custom Wood Mouldings & Doors has established itself as a leading supplier of custom wood moulding solutions for over 30 years. Our commitment to quality begins in our grinding room, where precision knives made from top-grade carbide steel are utilized.We maintain a vast inventory of trim, doors, and plywood across our 200,000 square...

  • Real Estate Administrative Assistant

    2 weeks ago

    Etobicoke, Canada REMAX -Team Lead Full time

    **Over all your responsibility will be to support the team in their sales goals and show initiative to keep the team organized, well informed and on track with their processes in every aspect of the business.** - Exceptional organizational and time management skills. - The ability to take initiative and work well with clients, suppliers and other agents are...

  • Horticultural Team Lead

    5 months ago

    Etobicoke, Canada Sigma Workforce Solutions Full time

    Overview: We are seeking an experienced and motivated Horticultural Team Lead to join our dynamic team. As a Horticultural Team Lead, you will seamlessly integrate your skills in leading people, project management, plant layout, installation and care, guiding our team, and encouraging a culture of collaboration and innovation. This role requires a blend of...

  • Warehouse Team Lead

    2 weeks ago

    Etobicoke, Canada Convoy Supply Full time

    **Warehouse Team Lead** If you know anything about the construction business, then you know that getting the right products to the right site, on-time and safely, are the benchmarks of success. Our Warehouse staff are an important part of distributing our products. It is both challenging AND rewarding work. We are Team Convoy, and we want folks with great...

  • Customer Support Lead

    5 days ago

    Etobicoke, Canada Myant Full time

    **About us**: Myant was founded with the purpose of making healthcare more equitable, accessible, and efficient. We exist to ensure that all people are active participants in their own health and the health of those they care for. We offer a connected care platform for cardiovascular health that provides peace of mind throughout a patient’s health journey...

  • Real Estate Agent

    4 months ago

    Etobicoke, Canada The Johnson Team Full time

    Our lead team needs agents. We are a top 35 ranked team in Re/Max Canada and our inbound leads are at a point that our agents can no longer take on new requests. We are looking for one or two committed agents who want to increase their database, sales and skillset, while learning from industry leaders and agents ranking in the top 40 on TREB...

  • Administrative Team Lead

    2 weeks ago

    Etobicoke, Canada CBI Health Full time

    If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health has a great opportunity for your career advancement. The Administrative Team Lead, reporting to the Manager of Operations and Customer Support, and working in collaboration...

  • Customer Success Lead

    6 days ago

    Etobicoke, Canada ShuffleSpace Full time

    **The Role** As we are a service based business, the Client Success team plays a pivotal role in our company’s success. The Team Lead role is mission critical, managing the relationship with new and existing clients. Staying close to the client and making sure that they are happy with the service and are looking forward to their next interaction with...

  • Sales Team Lead, Bdr Team

    7 months ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their...

  • Company Provided Leads

    3 months ago

    Etobicoke, Canada The Johnson Team Full time

    We are looking for agents who wants to learn exactly how to make $100K+ as a real estate agent in the GTA. **This is not for part time realtors.** Although we are not looking for new agents to the business, for the right fit we can integrate you into our new sales program. **What We Offer**: Of course we offer leads, open houses, etc but more importantly...

  • Insulation Team Lead

    1 week ago

    Etobicoke, Canada Greensaver Full time

    **Position Title: Team Lead, Insulation** **Company Overview** Greensaver is Ontario’s leading non-profit energy conservation organization. For nearly 30 years, we’ve helped people, businesses, and utility companies reduce their carbon footprint and, therefore, protect the environment. In total, we have helped over 100,000 homeowners, renters, and...

  • Real Estate Agent in Toronto

    7 months ago

    Etobicoke, Canada The Johnson Team Full time

    Are you a motivated and ambitious individual looking to thrive in the exciting world of real estate? We are currently seeking a dedicated and driven Real Estate Agent to join our dynamic team in Etobicoke. Whether you are a new agent eager to kick-start your career or an established professional seeking a supportive environment to take your success to new...

  • Team Lead

    2 weeks ago

    Etobicoke, Canada Greensaver Full time

    **Company Overview** Greensaver is Ontario’s leading non-profit energy conservation organization. For nearly 30 years, we’ve helped people, businesses, and utility companies reduce their carbon footprint and, therefore, protect the environment. In total, we have helped over 100,000 homeowners, renters, and small businesses reduce their energy...

  • Team Lead

    2 days ago

    Etobicoke, Canada Greensaver Full time

    **Company Overview** Greensaver is Ontario’s leading non-profit energy conservation organization. For nearly 30 years, we’ve helped people, businesses, and utility companies reduce their carbon footprint and, therefore, protect the environment. In total, we have helped over 100,000 homeowners, renters, and small businesses reduce their energy...

  • Team Lead

    20 hours ago

    Etobicoke, Canada Greensaver Full time

    **Company Overview** Greensaver is Ontario’s leading non-profit energy conservation organization. For nearly 30 years, we’ve helped people, businesses, and utility companies reduce their carbon footprint and, therefore, protect the environment. In total, we have helped over 100,000 homeowners, renters, and small businesses reduce their energy...

  • Team Lead

    7 months ago

    Etobicoke, Canada BRIMICH Logistics & Packaging Full time

    _Brimich is a family owned and operated 3PL & warehousing company. We are a growing organization and currently looking for passionate and motivated _**Team Leads**_ _to join our winning team._ **Available Shifts**: - **Night Shift - 11pm - 7am**: - **Afternoon Shift - 3pm - 11pm** **What we Offer**: - **Competitive compensation**: - Paid vacation...

  • Team Lead

    7 months ago

    Etobicoke, Canada BRIMICH Logistics & Packaging Full time

    _Brimich is a family owned and operated 3PL & warehousing company. We are a growing organization and currently looking for passionate and motivated _**Team Leads**_ _to join our winning team._ **Available Shifts**: - **Day Shifts 7am - 3pm**: - **Afternoon Shifts 3pm - 11pm** **What we Offer**: - **Competitive compensation**: - Paid vacation time -...

  • Team Lead

    2 weeks ago

    Etobicoke, Canada BRIMICH Logistics & Packaging Full time

    _Brimich is a family owned and operated 3PL & warehousing company. We are a growing organization and currently looking for passionate and motivated _**Team Leads**_ _to join our winning team._ **Available Shifts**: - **Night shift: 11pm-7am, Sunday - Thursday**: - **Weekends: 7am-7pm, Friday - Sunday or Saturday - Monday** **What we Offer**: -...

  • Customer Service Associate

    7 months ago

    Etobicoke, Canada Wonderbrands Full time

    Job Posting: Ready For a Tasty New Challenge? Overview As a **Customer Service Associate**, you will interact with consumers, customers, vendors and bakery teams on product orders, complaints, inquiries, and more. As a member of this specialized team, you will have exposure to many different areas of the business and given the opportunity to make an...