Customer Service Team Lead

2 months ago

Etobicoke, Canada Freshstone Brands Inc. Full time

***:
This position is accountable for leading, developing, and managing Freshstone Brands’ end-to-end order fulfillment processes, capabilities and competencies. These accountabilities include, but are not limited to: i) leading a small team of Customer Service representatives responsible for all aspects of order fulfillment, accounts receivable and deductions management; ii) improving, evolving and refining Freshstone’s customer service, accounts receivable, and order fulfillment processes, policies, procedures,; and iv) enabling the achievement of Freshstone’s operational and financial goals by creating a customer-centric, customer service and order fulfillment capability which ensures predictable and consistent achievement of all expectations of the customer service function.

**REPORTING RELATIONSHIP & REPORTS**:
Directly to the National Customer Service Manager:

- Executive Leadership Team and broader Business Team
- External Customers
- Other 3rd Parties

**FRESHSTONE BRANDS INC.**

Freshstone Brands Inc. (“FBI”) is a premier manufacturer of high-quality prepared food products that services the retail, foodservice, and co-manufacturing channels. The Company’s products include branded and private label entrees, salads, sides, appetizers, hand-held foods, and other prepared foods. FBI supplies mostly fresh and some frozen items to major Canadian retailers for sale “behind the glass” or in packaged formats in the perimeter of the store, as well as to well-known foodservice customers, and some major branded food businesses under contract.

FBI manufactures its products in 6 manufacturing plants which are SQF Level 3 certified and which are strategically located across Canada, giving FBI critical mass, and geographic proximity to the strategically important US market.

With its own brands, FBI services all the major Grocery, Mass, Club and Food Service customers in Canada either directly or through distributor and broker relationships. Additionally, FBI has co-developed and launched a variety of “own-label” and private label programs with a wide range of blue-chip, recognized retailers and food service companies across North America.

**LOCATION**:
Etobicoke, Ontario. Occasional attendance at other manufacturing facilities may be required depending on current and future business needs.

**ESSENTIAL FUNCTIONS**:
**CUSTOMER SERVICE TEAM LEAD PROCESSES**:

- Lead, and support the team of Customer Service Representatives
- Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service
- Receives processes and verifies the accuracy of orders from customers utilizing the organization’s internal ERP systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Prepare shipment - contact freight forwarder with details
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
- Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are develop and recommend changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the customer service department as a whole.
- Set and manage reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
- Works with other internal functions to administer and process customer transactions including Pricing, Production Planning, Sales Management, Supply Chain, Accounts Receivables and Customers.

**BUSINESS SUPPORT**
- Work with the business to ensure accurate and efficient administration of purchase orders using Microsoft Nav - Just Foods
- Act as Customer Service Champion to on-going Microsoft Nav - Just Foods improvement efforts and projects.
- Using Microsoft Nav 2018 - to maintain customer master files and ensure data integrity.

**PEOPLE AND ORGANIZATIONAL DEVELOPMENT**
- Ensure appropriate transfer of knowledge to and from colleagues. Acts as a gatekeeper to ensure all policies and processes are adhered to and provide appropriate education on policies, procedures and processes to the business as required.
- Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently. Provide guidance on how to escalate complaints / disputes within the organization
- Resolve customer complaints and answer customer

  • Real Estate Agent

    2 months ago

    Etobicoke, Canada The Johnson Team Full time

    Our lead team needs agents. We are a top 35 ranked team in Re/Max Canada and our inbound leads are at a point that our agents can no longer take on new requests. We are looking for one or two committed agents who want to increase their database, sales and skillset, while learning from industry leaders and agents ranking in the top 40 on TREB...

  • Customer Support Lead

    5 months ago

    Etobicoke, Canada Myant Full time

    **About us**: Myant was founded with the purpose of making healthcare more equitable, accessible, and efficient. We exist to ensure that all people are active participants in their own health and the health of those they care for. We offer a connected care platform for cardiovascular health that provides peace of mind throughout a patient’s health journey...

  • Company Provided Leads

    1 month ago

    Etobicoke, Canada The Johnson Team Full time

    We are looking for agents who wants to learn exactly how to make $100K+ as a real estate agent in the GTA. **This is not for part time realtors.** Although we are not looking for new agents to the business, for the right fit we can integrate you into our new sales program. **What We Offer**: Of course we offer leads, open houses, etc but more importantly...

  • Customer Experience Team Lead

    6 months ago

    Etobicoke, Canada Northern Reflections Full time

    Established in 1985, Northern Reflections is an iconic Canadian apparel & lifestyle brand with over 130 locations from coast to coast, a thriving e-commerce business and a team of talented in-house designers. We are proud to be recognized not just as a clothing brand, but also as one of Canada’s most loved employers! For over 37 years Northern Reflections...

  • Real Estate Agent in Toronto

    6 months ago

    Etobicoke, Canada The Johnson Team Full time

    Are you a motivated and ambitious individual looking to thrive in the exciting world of real estate? We are currently seeking a dedicated and driven Real Estate Agent to join our dynamic team in Etobicoke. Whether you are a new agent eager to kick-start your career or an established professional seeking a supportive environment to take your success to new...

  • Real Estate Agent in Toronto

    6 months ago

    Etobicoke, Canada The Johnson Team Full time

    Are you a motivated and ambitious individual looking to thrive in the exciting world of real estate? We are currently seeking a dedicated and driven Real Estate Agent to join our dynamic team in Etobicoke. Whether you are a new agent eager to kick-start your career or an established professional seeking a supportive environment to take your success to new...

  • Customer Service Associate

    2 weeks ago

    Etobicoke, Canada Harry Rosen Full time

    Job SummaryWe are seeking a skilled Customer Service Associate to join our team at Harry Rosen in Sherway Gardens, Etobicoke, Ontario. This is a part-time permanent position reporting directly to the Customer Service Lead.About UsHarry Rosen is a leading retailer of luxury menswear, and we take pride in providing exceptional customer service to our clients...

  • Horticultural Team Lead

    3 months ago

    Etobicoke, Canada Sigma Workforce Solutions Full time

    Overview: We are seeking an experienced and motivated Horticultural Team Lead to join our dynamic team. As a Horticultural Team Lead, you will seamlessly integrate your skills in leading people, project management, plant layout, installation and care, guiding our team, and encouraging a culture of collaboration and innovation. This role requires a blend of...

  • Customer Service Representative

    4 weeks ago

    Etobicoke, Canada RONA inc. Full time

    About the Role:As a Customer Service Representative at RONA, you will play a vital role in ensuring a positive customer experience. Your responsibilities will include greeting customers warmly, assisting with loading products, and collecting carts and baskets scattered in the parking lot. You will also assist the customer service and checkout teams, return...

  • Customer Service Representative

    3 months ago

    Etobicoke, Canada National Logistics Services Full time

    **Company Overview** National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a...

  • Customer Experience Team Leader

    2 months ago

    Etobicoke, Canada IKEA Full time

    **Job ID**: 258454 **Date posted**: 18/09/2024 **Who you are** - You have at least 3 years of customer service leadership experience in a fast-paced retail environment or a distribution center (exchange & returns experience is a plus, but not necessary). - Working in a fun and energetic environment makes you excited; we work efficiently and as a team to...

  • Customer Service/sales Representative

    3 months ago

    Etobicoke, Canada WeServe Marketing inc. Full time

    Are you experienced in the Customer Service and Sales field and looking to utilize your customer-centric approach to business development? Weserve Marketing Inc is one of Toronto’s leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable...

  • Customer Service Representative

    59 minutes ago

    Etobicoke, Canada Prep'n Sell Full time

    **Part-Time, Work from Home** **Job Summary**: We are seeking a dynamic and customer-focused Customer Service Representative to join our team. This role requires excellent communication skills, a strong ability to multitask, and a passion for assisting customers. **Requirements**: - Part-time position - Work from home - You need your own up-to-date...

  • Team Lead, Recovery

    6 months ago

    Etobicoke, Canada Information Services Corporation Full time

    Company Name: ESC Corporate Services Ltd. Company Name: ESC Corporate Services Ltd. We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices...

  • Customer Service Representative

    4 months ago

    Etobicoke, Canada Harry Rosen Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! Customer Service Representative Part-Time Permanent Reporting to Customer Service Lead Sherway Gardens - Etobicoke, Ontario We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:  Providing exceptional...

  • Customer Service Ambassador

    2 weeks ago

    Etobicoke, Canada Harry Rosen Full time

    Job Title: Customer Service AmbassadorLocation: Sherway Gardens, Etobicoke, OntarioAbout Us:Harry Rosen is a leading luxury menswear retailer dedicated to providing exceptional customer service and quality products.Compensation: $20-$25 per hour (estimated annual salary: $40,000-$50,000)Job Description:As a Customer Service Ambassador at Harry Rosen, you...

  • Customer Service Representative

    4 weeks ago

    Etobicoke, Canada Gambles Ontario Produce Full time

    The Asian Chains Sales Representative will report directly to the Asian Chain Sales Manager. This position will be responsible for providing excellent customer service to our customers while also providing administrative support to the Account Manager. This individual will work primarily out of the Ontario Food Terminal location but may require the ability...

  • Customer Service Representative

    5 months ago

    Etobicoke, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Etobicoke** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...

  • Sales Team Lead, Bdr Team

    5 months ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their homes, get the right one delivered to their...

  • Customer Service Associate/specialist

    6 months ago

    Etobicoke, Canada Wonderbrands Full time

    Job Posting: Ready For a Tasty New Challenge? Overview As a **Customer Service Associate**, you will interact with consumers, customers, vendors and bakery teams on product orders, complaints, inquiries, and more. As a member of this specialized team, you will have exposure to many different areas of the business and given the opportunity to make an...