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Sales Centre Front Desk Administrator

1 month ago

Markham, Canada inCAN Developments Inc. Full time

**About us**

inCAN Developments is a privately owned real estate developer in Canada with a primary focus on GTA and Vancouver areas. Our business includes a range of real estate products from low-rise to high-rise residential buildings.

We are a growing company. We welcome applicants who are interested in real estate development to grow with us.

**Responsibilities**:

- **Greeting Visitors**: Welcoming clients, visitors, and prospective buyers to the sales center in a friendly and professional manner.
- **Providing Property Information**: Offering detailed information about the properties available for sale, including floor plans, features, and specifications. This might involve giving tours of model homes or virtual tours of properties.
- **Scheduling Appointments**: Coordinating appointments for property viewings, meetings with sales agents, or consultations with potential buyers. This includes managing the appointment calendar and ensuring that appointments are scheduled efficiently.
- **Administrative Tasks**: Assisting with administrative duties such as data entry, filing paperwork, and maintaining client records. This helps ensure that information is organized and readily accessible for the sales team.
- **Handling Documentation**: Assisting clients with the completion of sales-related documents, such as purchase agreements, contracts, and disclosure forms.
- **Following Up with Leads**: Following up with prospective buyers to answer any additional questions, provide further information, and nurture leads through the sales process.
- **Providing Customer Service**: Addressing customer inquiries, concerns, and complaints in a professional and timely manner. This includes resolving issues related to property maintenance, community amenities, or other concerns.
- **Maintaining Presentation**: Ensuring that the sales center is clean, organized, and visually appealing. This includes arranging marketing materials, staging model homes, and keeping common areas tidy.
- **Security and Access Control**: Monitoring visitors and ensuring that only authorized individuals enter the sales center. This may involve issuing visitor passes, verifying identification, and enforcing security protocols.
- **Sales Support**: Assisting the sales team with administrative tasks, coordinating appointments, and providing general support to help facilitate property sales.
- **Marketing Assistance**: Supporting marketing efforts by distributing promotional materials, updating listings on websites and real estate platforms, and assisting with marketing events or open houses.

**Qualifications**:

- **Education**: Post-secondary education in fields related to real estate, business administration, or customer service. **Must be involved in a Coop/Internship program or equivalent.**:

- **Real Estate Knowledge**: Basic knowledge of real estate terminology, processes, and regulations can be beneficial. While not always required, familiarity with real estate concepts can help the front desk staff provide accurate information and better assist clients.
- **Customer Service Skills**: Strong customer service skills are essential for interacting with clients, answering inquiries, and addressing concerns in a professional and courteous manner. This includes effective communication, active listening, and problem-solving skills.
- **Organizational Skills**: The ability to multitask, prioritize tasks, and manage time effectively is important for handling administrative duties, scheduling appointments, and maintaining a well-organized workspace.
- **Attention to Detail**: Attention to detail is crucial for accurately recording information, completing paperwork, and ensuring that client records are up-to-date and error-free.
- **Professionalism**: A professional demeanor and appearance are important for creating a positive impression with clients and representing the real estate company in a professional manner.
- **Teamwork and Collaboration**: The ability to work effectively as part of a team and collaborate with colleagues, including sales agents, administrative staff, and management, is important for achieving common goals and ensuring smooth operations.
- **Adaptability**: The real estate industry can be dynamic, with changing market conditions and client needs. Being adaptable and able to quickly learn new skills or procedures can be advantageous in a real estate sales center environment.

Pay: $17.00-$22.00 per hour

Expected hours: 30 - 35 per week

**Benefits**:

- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Every Weekend
- Monday to Friday

Ability to commute/relocate:

- Markham, ON L6G 0C5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you involved in a coop/internship program?

**Education**:

- Bachelor's Degree (required)

**Language**:

- English (required)
- Mandarin (preferred)

Work Location: In person