Guest Service Manager

2 months ago


NiagaraontheLake, Canada Vintage Hotels: Pillar and Post Full time

Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our growing Pillar and Post Team

Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world

If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you

**What you'll be doing**:

- Performs all duties of a Guest Service Agent.
- Supervises and schedules Team Members on a daily basis.
- Processes cash and/or credit card payments.
- Coordinates room availability with reservations and other departments.
- Assists with the resolutions of Guest complaints and appropriate follow-up with the Manager and/or Operations Management as required.
- Processes daily cash reports and occupancy reports as required.
- Assists Guests with questions, or concerns regarding the area, the hotel and/or amenities if required.
- Answers and forwards telephone calls to the appropriate department and/or room.
- Works closely as a liaison with other departments such as housekeeping, conferences and/or sales department, dining room and other departments as required.
- Assists the Front Office Manager with human resources functions relative to interviewing, screening, and selection of new Team Members.
- Filling Duty Manager shifts when required.

**What you'll bring to the team**:

- Minimum of 4-5 years experience as a Guest Service Agent.
- Excellent communication skills both written and verbal.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits
- RRSP Matching
- Tuition Reimbursement
- Complimentary meals each shift
- Discounts on Hotel stays, Restaurant Visits, Spa Services and Treatments
- A Tenured team to support your learning and development
- Career Advancement Opportunities
- Accessibility accommodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Life insurance
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person


  • Guest Service Manager

    6 months ago


    Niagara-on-the-Lake, Canada Lais Hotel Properties Limited Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Manager

    6 months ago


    Niagara-on-the-Lake, Canada Queens Landing Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...


  • Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's finest Hotels is currently seeking a full time Assistant Guest Service Manager to join our growing Front Office Team! This is an excellent opportunity for those with a high level of Guest service experience looking to take the next steps in their career. **What you'll be responsible for**: - Assist the Front Office Manager with any and all...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada Hilton Garden Inn Niagara-on-the-Lake Full time

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! _ - We understand what it takes to be a part of something great. We will encourage you to bring your true self to...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels - Prince of Wales Full time

    The Prince of Wales Hotel is seeking a Guest Service Agent to join their incredible Front Office Team. The role of the Guest Service Agent is to assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. **What you'll be doing**: - Register...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking full and part time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada PRINCE OF WALES HOTEL Full time

    Prince of Wales Hotel is seeking a part time Guest Service Agent to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    7 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is seeking Part Time Guest Service Agents to join our front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in pre-registration and...

  • Guest Service Agent

    6 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Best Western Colonel Butler Inn is currently seeking a part time Guest Service Agent to join our growing Front Office Team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy working in a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...

  • Guest Service Agent

    7 months ago


    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a part time Guest Service Agent to join our growing Front Office team! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever possible. - Assist in...

  • Guest Service Agent

    2 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Agent to join our growing Front Office team at the Prince of Wales Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Register guests and assign rooms. - Accommodate special request whenever...


  • Niagara-on-the-Lake, Canada Vintage Hotels: Prince of Wales Full time

    Vintage Hotels is currently seeking a Full Time Night Guest Service Agent to join our growing Front Office team at our Queen's Landing Hotel! This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment. **What you'll be doing**: - Performs daily check-out/in procedures during midnight shift are...

  • Guest Service Agent

    7 months ago


    Niagara-on-the-Lake, Canada Pillar and Post Full time

    Vintage Hotels is currently seeking Full time Guest Service Agent to join our growing Pillar and Post Front Office Team! This is a unique role that encompasses both Front Desk and Bellperson duties! This is an excellent opportunity to work with a tenured team, while gaining experience in one of Niagara’s top hotels! **What you'll be doing**: - Carries...


  • Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Vintage Hotels is currently seeking Full time Guest Service Agent to join our growing Pillar and Post Front Office Team! This is a unique role that encompasses both Front Desk and Bellperson duties! This is an excellent opportunity to work with a tenured team, while gaining experience in one of Niagara’s top hotels! **What you'll be doing**: - Carries...


  • Niagara-on-the-Lake, Canada Niagara Holiday Rentals Full time

    **Guest Experience Specialist** **Role and Responsibilities**: Are you a student in the fields of hospitality, customer service, or business, looking for an exciting opportunity to kickstart your career? Or possibly a Travel Agent looking for part-time work? Niagara Holiday Rentals might just be the perfect fit for you! We're a highly successful short-term...

  • guest services manager

    2 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsWork settingHotel, motel, resortTasksSupervise staffEnforce policies and proceduresAddress customers' complaints or concernsAssist clients/guests with special needsSupervision1 to 2 people3-4 peopleComputer and technology knowledgeMS WordMS ExcelMS OfficeMS...

  • guest services manager

    2 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingHotel, motel, resortTasksSupervise staffEnforce policies and proceduresAddress customers' complaints or concernsAssist clients/guests with special needsSupervision1 to 2 people3-4 peopleComputer and technology knowledgeMS WordMS ExcelMS OfficeMS OutlookSecurity and...

  • guest services agent

    2 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Education: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingHospitality industryHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests'...

  • guest services agent

    2 months ago


    Niagara-on-the-Lake, Canada Vintage Hotels Full time

    Education: Expérience: EducationNo degree, certificate or diplomaWork settingHospitality industryHotel, motel, resortTasksRegister arriving guests and assign roomsProcess group arrivals and departuresProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate...

  • Guest Service Manager

    6 months ago


    Niagara, Canada Vintage Hotels Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...