Guest Service Manager

2 weeks ago

NiagaraontheLake, Canada Queens Landing Full time

Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team

Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world

If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you

**What you'll be doing**:

- Performs all duties of a Guest Service Agent.
- Supervises and schedules Team Members on a daily basis.
- Processes cash and/or credit card payments.
- Coordinates room availability with reservations and other departments.
- Assists with the resolutions of Guest complaints and appropriate follow-up with the Manager and/or Operations Management as required.
- Processes daily cash reports and occupancy reports as required.
- Assists Guests with questions, or concerns regarding the area, the hotel and/or amenities if required.
- Answers and forwards telephone calls to the appropriate department and/or room.
- Works closely as a liaison with other departments such as housekeeping, conferences and/or sales department, dining room and other departments as required.
- Assists the Front Office Manager with human resources functions relative to interviewing, screening, and selection of new Team Members.
- Filling Duty Manager shifts when required.

**What you'll bring to the team**:

- Minimum of 4-5 years experience as a Guest Service Agent.
- Excellent communication skills both written and verbal.
- Previous up-selling and/or sales experience is considered an asset.

**What's in it for you**:

- Benefits
- RRSP Matching
- Tuition Reimbursement
- Discounts on Hotel stays, Restaurant Visits, Spa Services and Treatments
- A Tenured team to support your learning and development
- Career Advancement Opportunities
- Accessibility accommodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

Pay: $19.32-$20.34 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Work Location: In person

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