Case Manager

3 weeks ago

Toronto, Canada LOFT Community Services Full time

**DATE**:November 22, 2023

**LOCATION**:Toronto, ON - Beyond Housing - MATCH

**COMPENSATION**:$54,853 - 65,578 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 13,969 annually and providing 1,788 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring **Case Manager.**

**JOB SUMMARY**:
The Case Manager in the MATCH- Beyond Housing Program, serves individuals with serious and persistent mental illness, health and addictions issues who are homeless, staying in a shelter/ hotel or recently housed. The position works with the Beyond Housing and Care Conferencing Team to support clients transitioning into housing and connecting to supports in their new communities. The position provides hands-on case management services to assist individuals to make the changes in their lives that they desire in order to increase their quality of life. The position works within a Recovery and Housing First philosophy, to assess needs, develop a housing and service plan, secure desired housing, teach life skills, access community resources and supports, link to appropriate services and develop a crisis prevention/intervention plan. The position provides access to a range of team members including a psychiatrist who will work cooperatively to assess, plan, treat and support clients.

**WHAT YOU WILL DO**:

- Engages effectively with individuals experiencing serious mental health issues and/ or addictions, cognitive difficulties, brain injury or primary health care issues
- Works in partnership with the Beyond Housing Team, MAP, Dixon Hall and TAEH
- Works in partnership with the CATCH and M-DOT programs which provide the majority of referrals to the New Integrated Team
- Provides regular contact in the community with all assigned clients at a frequency determined through negotiation with each client
- Engages clients to assess their desires, needs and strengths
- Develops, implements and monitors housing and service plans in partnership with clients
- Supports housing placement through the development of life skills (i.e. shopping, budgeting, household management, use of public transit etc.,) and/or resources
- Develops, implements and monitors crisis prevention/intervention plans in partnership with clients
- Assists clients to identify and manage symptoms and develop effective coping skills
- Assists clients with accessing and connecting to appropriate community resources, services and supports
- Assists client in developing work related goals and plans
- Provides supportive counseling and advocacy
- Establishes and maintains positive working relationships with other service providers, professionals and partnering agencies
- Maintains client records accurately and within expected time frames, in accordance with agency policies and procedures
- Maintains the privacy and confidentiality of all client information according to agency policy
- Other duties as assigned by the Program Manager or Executive Director

**WHAT YOU BRING**:

- A degree/diploma in health care/social services or other related field with a minimum of three years relevant experience in the mental health and addiction sectors
- Knowledge of psychosocial rehabilitation principles and practices, including an understanding of the philosophy of Recovery
- Demonstrated understanding and sensitivity to diversity issues
- Experience working with individuals experiencing homelessness and experience with the Housing First approach
- Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
- Knowledge of concurrent disorders and experience with harm reduction strategies and the continuum of addiction services
- Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interventions
- Knowledge of community resources for mental health and substance use
- Knowledge of community resources for housing, supportive housing and shelter
- Ability to work closely with teammates and participate effectively as part of the larger program and organization
- Demonstrated excellent documentation skills
- A valid Ontario driver’s license is a requirement for the positionValid Standard First Aid and CPR/AED

We believe there are many different ways of developing skills and we love diverse
experiences So even if you don’t “tick all the boxes” but think you’d thrive in this role, we encourage you to apply.

**WHAT WE OFFER**:

- A comprehensive compensation and benefits package, including medical, dental, vision, life insurance

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