Travel Specialist

3 months ago

Toronto, Canada Goway Travel LTD Full time

Work Term: Permanent
- Work Language: English
- Hours: 37.5 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 3 years to less than 5 years
**Work setting**:

- Travel wholesale company
**Tasks**:

- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Computer and technology knowledge**:

- Galileo
- Travel software packages
- Amadeus
- Apollo
- MS Office
- Sabre
**Travel bookings**:

- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
**Geographical areas of specialization**:

- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Caribbean
- Africa
- South Pacific
- Asia
**Work conditions and physical capabilities**:

- Tight deadlines
- Attention to detail
- Work under pressure
**Personal suitability**:

- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Workplace information**:

- Remote work available
**Health benefits**:

- Dental plan
- Health care plan
- Vision care benefits
**Financial benefits**:

- Bonus
- Commission
**Long term benefits**:

- Deferred Profit Sharing Plan (DPSP)
- Life insurance
- Other benefits
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:

- Paid time off (volunteering or personal days)

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