Leader, Patient

2 days ago

Victoria, Canada PHSA Full time

**Leader, Patient & Family Partnerships and Experience**
BC Cancer
Victoria, BC

Reporting to the Provincial Manager, Patient & Family Partnerships and Experience Program, the Leader, Patient & Family Partnerships and Experience, works closely and in collaboration with their assigned regional cancer centres as well as collaboratively across all regional cancer care centres, health authorities, medical leaders, primary care providers and community partners for planning and implementation of activities related to patient experience across the continuum. Change management, project and program management, knowledge transfer and exchange, and health service planning skills and knowledge are used to enhance community capacity and quality of the patient and caregiver experience in cancer care.

The Leader also facilitates the development, execution and evaluation of program and project activities through a coordinated, interdisciplinary approach and conducts reviews of programs, undertakes program evaluation and research directly or in conjunction with provincial and national research teams. The Leader supports survey development, organizes and facilitates public forums and focus groups to provide for patient, professional and public input to inform program development.

The Leader may also support and lead subcommittees, working groups and project teams.

**What you'll do**
- Lead the development, implementation and evaluation of patient experience activities in conjunction with regional cancer centres, health authorities and primary care providers by determining priorities and objectives to promote evidence-informed approaches for patient experience and capacity building within the community.
- Provide overall project management for assigned projects including, project planning, monitoring of project budgets and deliverables, and staff supervision. In addition, provides leadership to project teams to identify risk and resolve issues across projects, departments, collaborators, regulators and external partners.
- Support the patient and family partner engagement network for BC Cancer including supervising and evaluating the performance of patient and family partners, recruiting patient and family partners; screening applicants, conducting interviews and making final selection decisions. Provides orientation and training to patient and family partners, follows up on any issues or concerns and addresses performance issues.
- Support and lead patient experience measurement activities for their assigned BC Cancer site
- Develop proposals, funding partnership and business cases in line with the Program’s research and program agendas.
- Engage regional cancer centers, Community Oncology Network sites, regional health authorities, medical leaders, primary care providers, community partners, patients and families to facilitate and support delivery, evaluation and research for seamless transitions of care from the tertiary centers to the community.
- Negotiate and facilitate consensus related to evidence-informed patient experience activities.
- Plan, develop and implement communication and engagement strategies as well as knowledge transfer and exchange activities based on adult education principles and leveraging technology platforms.
- Lead and or support health service planning in the area of patient experience.

**What you bring**

Qualifications:

- A level of education, training, and experience equivalent to a Master’s Degree in a related health field. A minimum of five years’ experience as a manager, coordinator or leader in a health related field developing community based health programs.
- The Leader is expected to be able to travel locally, provincially and nationally. The incumbent is required to have suitable efficient transportation.

You have:

- Demonstrate strong program evaluation and research skills and experience in a leadership position.
- Effective planning and communication skills.
- Strong negotiation, mediation and facilitation skills.
- Commitment to change and process management.
- Strong analytical, problem solving and critical thinking skills. Knowledge of current and emerging evidence-based practice in standards and guidelines, partner engagement and continuing education and adult learning principles.
- Experience in community-based approaches for support and clinical interventions in community cancer care.
- Demonstrated expertise in developing business plans and program implementation.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Support team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at

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