Customer Service Representative

5 months ago

Acton, Canada Acton Home Hardware Full time

**Summary**:
The Customer Service Representative works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. Work in cooperation with their supervisors and other sales associates in various department. Specific store departments may include Housewares, Paint, Hardware, Automotive, Electrical, Plumbing, and Seasonal. This role also involves weekly product ordering, inventory control, stocking shelves, continuous merchandising, store maintenance, general housekeeping, etc.

This also includes providing support/back-up at the point of sale, and ensuring store compliance with all safety procedures. As a key member of our team, we are looking for you to drive and inspire a service culture through encouraging and modeling superior customer service and the prompt resolution of all customer service issues. The Customer Service Representative supports the Department Manager with ensuring shelves are stocked, clean, and properly faced.

**Major Tasks & Responsibilities**:

- Meet, greet and thank customers and provide friendly, informed service to them.
- Responds to and handles customer inquiries, requests, and concerns in a timely manner with friendly advice, over the phone and in person.
- Suggest value-added and related products by actively listening to customer needs to increase basket size.
- Continually learn about existing and new products in order to better describe features and benefits of merchandise to the customer.
- Keeps up to date with in-store promotions, in-store deals, and product locations.
- Support/Back-up for point of sale cash register and lottery terminal
- Screen/window repair
- Sharpening Services (skates, knives, scissors, chainsaws)
- Key Cutting
- Continual restocking and product facing throughout the store, ensuring that it is clean and safe.
- Engages in learning activities and listens to feedback to improve their own abilities.
- Help commercial and retail customers with paint and colour selection
- Tint paint and custom colour match using internal color systems.

**Qualifications**:

- Reliability and punctuality is a must.
- Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
- Excellent decision making ability and problem solving skills
- Previous retail, sales and/or trade experience is an asset.
- Basic knowledge of hardware, plumbing and electrical.
- Previous tow motor experience is an asset
- Physical ability to lift and/or carry merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".Physical ability to move large, bulky and/or heavy merchandise.
- Proficiency with computers
- Organizational ability and attention to detail
- Must be at least 18 years old
- Ability to work as part of the team with a friendly and positive attitude.
- Highly approachable, a customer-oriented individual who thrives on offering exceptional service to customers.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Ability to consistently provide professional customer service, including in situations of conflicts.
- Ability to multi-task
- Standing/walking for 8 hours
- Open to work in other areas of the store
- Ability to work with minimum supervision

We require the availability to work mornings, evenings and weekends. The schedule is determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store. Please indicate scheduling restrictions (if any) on your resume. Reliability and punctuality is a must.

**Experience**:

- Retail: 2+ years (preferred)
- Home Renovation experience is an asset

**Education**:

- High School Diploma (preferred)

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.55-$18.00 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

**Experience**:

- customer service: 2 years (preferred)

Work Location: In person

  • Customer Service Representative(Transportation

    1 month ago

    Acton, Canada Wheel King Transhaul Inc Full time

    **Job description** **Position Summary**: A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for...

  • Customer Service Representative(Transportation and

    2 weeks ago

    Acton, Canada Wheel King Transhaul Inc Full time

    **Job description** **Position Summary**: A Customer Service Representative is responsible for accepting and coordinating all and any customer/broker requirements as needed. A Customer Service Representative is responsible for completing order entry and tracing tasks in a timely and efficient manner. A customer service representative is responsible for...

  • Customer Service Representative

    1 month ago

    Acton Vale, Quebec, Canada Maxi Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...

  • Customer Service Representative

    2 months ago

    Acton Vale, Quebec, Canada Maxi Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...

  • Custom Accounts Representative

    5 months ago

    Acton, Canada Purity Life Health Products Full time

    **Summary of Role** Reporting to the Custom Accounts Supervisor, the **Custom Accounts Representative** provides the highest level of proactive customer care and sales support to both internal and external customers. **KEY RESPONSIBILITIES** - First point of contact for Key Account Representatives - Provide accurate, valid and complete information by using...

  • Customer Service Representative

    2 months ago

    Acton, Canada Wheel King Transhaul Inc Full time

    **Summary**: Wheel King Transhaul is a best-in-class basset-based trucking company providing dedicated and non-dedicated OTR trucking services in Canada, USA and Mexico, and due our continued growth, have an immediate need to add an experienced Customer Service Representative fluent in French and English to join our team working from our corporate head...

  • Customer Service Representative

    2 weeks ago

    Acton Vale, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryThis role is responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of the overall branch customer experience through service and advice.Key ResponsibilitiesProvide a high level of customer service and support to customers, responding to their inquiries and resolving their concerns in a timely and...

  • Customer Service Representative

    1 month ago

    Acton Vale, Quebec, Canada McDonald's Full time

    McDonald's Canada: A Leader in the Food Service IndustryWe are seeking enthusiastic individuals to join our dynamic team in a customer-facing role. If you are looking for a flexible work environment with opportunities for growth and development, then this may be the perfect opportunity for you.Key Responsibilities:Greet customers and provide exceptional...

  • Customer Service Representative

    2 months ago

    Acton Vale, Quebec, Canada McDonald's Full time

    McDonald's Canada: A Leader in the Food Service IndustryWe are seeking enthusiastic individuals to join our dynamic team in a customer-facing role. If you are looking for a flexible work environment with opportunities for growth and development, then this may be the perfect opportunity for you.Key Responsibilities:Greet customers and provide exceptional...

  • Customer Service Representative

    1 month ago

    Acton Vale, Quebec, Canada Maxi Full time

    About the RoleWe are seeking a motivated and detail-oriented Clerk to join our team at Maxi. As a Clerk, you will play a vital role in providing a positive in-store shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service by ensuring the store shelves are stocked and responding to customer needsMaintain and stock product...

  • Customer Service Representative

    1 month ago

    Acton Vale, Quebec, Canada Maxi Full time

    About the RoleWe are seeking a motivated and detail-oriented Clerk to join our team at Maxi. As a Clerk, you will play a vital role in providing a positive in-store shopping experience for our customers.Key ResponsibilitiesProvide exceptional customer service by ensuring the store shelves are stocked and responding to customer needsMaintain and stock product...

  • Inside Sales Development Representative

    6 months ago

    Acton, Canada Purity Life Health Products Full time

    Purity Life has a job opportunity for an Inside Sales Development Representative responsible for helping achieve sales targets and goals according to company and inside sales budgets. Primary Responsibilities: Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing company...

  • Inside Sales Representative

    5 months ago

    Acton, Canada Superior Glove Full time

    **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender, with...

  • Inside Sales Representative

    5 months ago

    Acton, Canada Superior Glove Works Ltd. Full time

    **Inside Sales Distributor Associate** **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble...

  • Customer Experience Associate

    5 months ago

    Acton, Canada TD Bank Full time

    **Work Location**: Acton, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **This role is required to understand customer needs...

  • Customer Experience Specialist

    5 months ago

    Acton, Canada Dufferin Aggregates - A CRH Company Full time

    Job ID: 480094 Work Type: Full Time - Contract **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...

  • Customer Experience Specialist

    5 months ago

    Acton, Canada Dufferin Aggregates, A CRH Company Full time

    **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at change as an opportunity to develop and contribute...

  • Desjardins Financial Services Representative

    1 month ago

    Acton Vale, Quebec, Canada Richard Demille - Desjardins Insurance Agent Full time

    Job Title: Desjardins Financial Services Sales RepAre you a customer-focused individual with a passion for sales and service? Do you enjoy working with the public and building strong relationships? If so, we have an exciting opportunity for you to join our team as a Desjardins Financial Services Sales Rep.Job Summary:We are seeking a highly motivated and...

  • Desjardins Financial Services Representative

    1 month ago

    Acton Vale, Quebec, Canada Richard Demille - Desjardins Insurance Agent Full time

    Job Title: Desjardins Financial Services Sales RepAre you a customer-focused individual with a passion for sales and service? Do you enjoy working with the public and building strong relationships? If so, we have an exciting opportunity for you to join our team as a Desjardins Financial Services Sales Rep.Job Summary:We are seeking a highly motivated and...

  • Customer Experience Associate

    5 months ago

    Acton, Canada TD Bank Full time

    **Customer Experience Associate**: - 431145BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 252 Queen Street **Employment Type** - Regular **City** - Acton **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD Canada...