Inside Sales Supervisor

6 months ago

Acton, Canada Doman Building Materials Group Ltd Full time

**Inside Sales Supervisor**

**Acton, Ontario**

**On-Site, Full-Time**

**Reference Number: CAN-ON-ACT-055-130324**

**SUMMARY**

Reporting to the Sales Manager - Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

**EXPECTED CONTRIBUTIONS**

**Sales**
- Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.
- Act as an internal contact for escalated inquiries from key accounts.
- Manage regional price page updates.
- Professionally handle customer issues and ensure a satisfactory outcome.
- Ensure Inside Sales Representatives adhere to company standards and policies.
- Administer and process the company returns and claims policies, including stock adjustments, credit notes, price adjustments in compliance with corporate internal control procedures.
- Identify and correct shipping or procedural errors.
- Report inventory discrepancies to appropriate personnel.
- Drive, monitor, and update sales promotions, product bookings, and group pool buys.
- Coordinate all internal sales functions and activities, including working with operations to ensure full outgoing truckloads and maximum efficiencies.
- Maintain a high level of product knowledge.

**Staff Management**
- Coach, mentor, train, and develop a team of Inside Sales Representatives to exceed customer expectations.
- Track, measure, and report on key performance metrics for inside sales.
- Provide consistent feedback on performance metrics in a one-on-one format.
- Develop and execute outbound calling campaigns to support regional sales goals.
- Create and maintain a positive work environment and a high-performance team culture.
- People management duties include hiring, training, and terminating inside sales staff.
- Conduct performance reviews on a regular basis.
- Arrange and participate in product knowledge sessions for sales staff to learn about new and existing products.
- Lead by example in all professional development opportunities including sales training.
- Foster a productive team environment between the inside sales team and account management team.

**Requirements**:
**KNOWLEDGE, SKILLS, AND ABILITIES**
- Maintain positive and enthusiastic attitude even in adverse situations.
- Wholesale distribution sales experience is an asset, preferably in the building materials industry.
- Experience working in a call centre or high volume inside sales environment is required.
- A minimum of three years’ experience managing direct reports is preferred.
- Demonstrated coaching, training, and team building skills.
- Knowledge of principles and procedures for hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance.
- Excellent organizational skills.
- Ability to clearly communicate with internal and external parties in a professional and courteous manner.
- Able to problem solve and meet deadlines in a fast-paced environment.
- Knowledge of principles and processes for providing excellent customer service.
- Good keyboarding skills and computer skills; very comfortable with Excel, Word, and Outlook.
- Excellent English communication skills at a capacity to influence sales, in person and over the phone, with customers at various levels.
- CRM experience.

**EDUCATION**
- Post-secondary education required, Business or Marketing preferred
- Formal sales training is an asset

**Benefits**

**COMPENSATION AND BENEFITS**
- Base salary (no commissioned sales)
- Annual incentive plan based on company performance
- Group pension plan with employer matching contributions
- Health benefits
- Purchase Doman Building Materials Group Ltd. stock at a discounted price

**ADDITIONAL WORK-RELATED BENEFITS**
- Fitness reimbursement
- Education reimbursement
- Professional Development reimbursement
- Scholarships for children
- Discounts on product purchases
- Employee referral bonus
- Annual Service Awards

**Employment Status**: Full-time, permanent

**Work Location**:100 Futura Drive, Acton ON L7J 0B6- Applicants must be legally entitled to work in Canada without sponsorship. _
- We thank you for your interest; however, only those selected for an interview will be contacted._

IND - CWSJ

  • Inside Sales Representative

    6 months ago

    Acton, Canada Superior Glove Works Ltd. Full time

    **Inside Sales Distributor Associate** **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble...

  • Inside Sales Development Representative

    7 months ago

    Acton, Canada Purity Life Health Products Full time

    Purity Life has a job opportunity for an Inside Sales Development Representative responsible for helping achieve sales targets and goals according to company and inside sales budgets. Primary Responsibilities: Develops sales opportunities by researching and identifying potential accounts, soliciting new account, building rapport, providing company...

  • Inside Sales Representative

    6 months ago

    Acton, Canada Superior Glove Full time

    **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender, with...

  • General Manager

    6 months ago

    Acton, Canada Doman Building Materials Group Ltd Full time

    Reporting to the President, the General Manager has responsibility for the profitability of two locations in Ontario and sets the strategic direction for each location. The responsibilities are categorized into four areas: financials, sales/marketing, people management, and operations. **RESPONSIBILITIES** **Financials** - Full accountability for the...

  • Inside Sales Representative, Delivery Dispatcher

    5 months ago

    Acton, Canada Acton Precast Concrete Ltd. Full time

    **Job Types**: Full-time, Permanent **Benefits**: - Casual dress - Extended health care - Life insurance - Wellness program Schedule: - 8 hour shift - Monday to Friday Supplemental pay types: - Overtime pay **Experience**: - dispatching: 1 year (preferred) Work Location: In person

  • Retail Store Supervisor Role for Petro Canada

    2 weeks ago

    Acton Vale, Quebec, Canada Petro Canada Full time

    Job Description:Petro Canada is seeking a skilled Retail Store Supervisor to oversee the daily operations of our retail stores. This individual will be responsible for ensuring seamless customer service, managing sales teams, and maintaining store inventory.About the Role:This is a permanent full-time position working 30 hours per week with opportunities for...

  • Gas Station Supervisor

    2 weeks ago

    Acton Vale, Quebec, Canada Petro Canada Full time

    Petro Canada is seeking a Gas Station Supervisor to join our team.About the RoleAs a Gas Station Supervisor, you will be responsible for overseeing the daily operations of our retail business. This includes managing sales staff, hiring and training new employees, and ensuring that customer needs are met.Key ResponsibilitiesTeam Management: Supervise and...

  • Supervisor, Payroll

    6 months ago

    Acton, Canada Superior Glove Full time

    **Who we are**: Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. We innovate to fit the protection workers need into comfortable PPE they’ll want to wear. Headquartered in Acton, Canada, Superior Glove has grown from humble beginnings to a global contender, with 8...

  • General Manager

    6 months ago

    Acton, Canada Doman Building Materials Group Ltd Full time

    Reporting to the President, the General Manager has responsibility for the profitability of two locations in Ontario and sets the strategic direction for each location. The responsibilities are categorized into four areas: financials, sales/marketing, people management, and operations.RESPONSIBILITIESFinancials Full accountability for the profit/loss of the...

  • Food Service Supervisor

    4 days ago

    Acton, Canada Quesada Burritos and Tacos Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Estimate ingredient and supplies required for meal preparation - Ensure that food and service meet quality control...

  • Food Service Supervisor

    6 months ago

    Acton, Canada Quesada Burritos and Tacos Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Estimate ingredient and supplies required for meal preparation - Ensure that food and service meet quality control standards - Address...

  • Senior Division Manager

    4 weeks ago

    Acton Vale, Quebec, Canada CanWel Building Materials Full time

    Senior General Manager Role at CanWel Building MaterialsReporting to the President, the Senior General Manager has overall responsibility for the profitability of two locations in Ontario. The successful candidate will set the strategic direction for each location, ensuring alignment with company objectives and goals.Key ResponsibilitiesFinancial...

  • Food Service Supervisor

    6 months ago

    Acton, Canada Twice The Deal Pizza Acton Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and order ingredients and supplies - Ensure food...

  • food service supervisor

    6 months ago

    Acton, Canada Quesada Burritos and Tacos Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodEstimate ingredient and supplies required for meal preparation Ensure that food and service meet quality control standardsAddress customers'...

  • food service supervisor

    6 months ago

    Acton, Canada Quesada Burritos and Tacos Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodEstimate ingredient and supplies required for meal preparation Ensure that food and service meet quality control standardsAddress customers' complaints or...

  • Restaurant Operations Supervisor

    2 weeks ago

    Acton Vale, Quebec, Canada Pizza Hut Full time

    Job SummaryWe are seeking an experienced Restaurant Operations Supervisor to join our team at Pizza Hut. This role is responsible for overseeing the day-to-day operations of a fast food outlet or concession, ensuring that high-quality food and excellent customer service are consistently delivered.About YouAs a Restaurant Operations Supervisor, you will be...

  • Food Service Supervisor

    6 months ago

    Acton, Canada J.F.N. Ent Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Food service establishment **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and...

  • Food Service Supervisor

    6 months ago

    Acton, Canada J.F.N. Ent Inc Full time

    Education: No degree, certificate or diploma - Experience: 1 year to less than 2 years **Work setting**: - Food service establishment **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and order...

  • Food Service Supervisor

    6 months ago

    Acton, Canada J.F.N. Ent Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Food service establishment **Tasks**: - Establish methods to meet work schedules - Supervise and co-ordinate activities of staff who prepare and portion food - Train staff in job duties, sanitation and safety procedures - Estimate and...

  • food service supervisor

    6 months ago

    Acton, Canada J.F.N. Ent Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork settingFood service establishmentCoffee shopTasksEstablish methods to meet work schedulesSupervise and co-ordinate activities of staff who prepare and portion foodTrain staff in job duties, sanitation and safety proceduresEstimate ingredient and supplies...