Inside Sales Supervisor

5 months ago

Acton, Canada Doman Building Materials Group Ltd Full time

**Inside Sales Supervisor**

**Acton, Ontario**

**On-Site, Full-Time**

**Reference Number: CAN-ON-ACT-055-130324**

**SUMMARY**

Reporting to the Sales Manager - Ontario, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

**EXPECTED CONTRIBUTIONS**

**Sales**
- Ensure that all incoming customer inquiries and outgoing sales calls are effectively and efficiently handled to meet and exceed customer expectations.
- Act as an internal contact for escalated inquiries from key accounts.
- Manage regional price page updates.
- Professionally handle customer issues and ensure a satisfactory outcome.
- Ensure Inside Sales Representatives adhere to company standards and policies.
- Administer and process the company returns and claims policies, including stock adjustments, credit notes, price adjustments in compliance with corporate internal control procedures.
- Identify and correct shipping or procedural errors.
- Report inventory discrepancies to appropriate personnel.
- Drive, monitor, and update sales promotions, product bookings, and group pool buys.
- Coordinate all internal sales functions and activities, including working with operations to ensure full outgoing truckloads and maximum efficiencies.
- Maintain a high level of product knowledge.

**Staff Management**
- Coach, mentor, train, and develop a team of Inside Sales Representatives to exceed customer expectations.
- Track, measure, and report on key performance metrics for inside sales.
- Provide consistent feedback on performance metrics in a one-on-one format.
- Develop and execute outbound calling campaigns to support regional sales goals.
- Create and maintain a positive work environment and a high-performance team culture.
- People management duties include hiring, training, and terminating inside sales staff.
- Conduct performance reviews on a regular basis.
- Arrange and participate in product knowledge sessions for sales staff to learn about new and existing products.
- Lead by example in all professional development opportunities including sales training.
- Foster a productive team environment between the inside sales team and account management team.

**Requirements**:
**KNOWLEDGE, SKILLS, AND ABILITIES**
- Maintain positive and enthusiastic attitude even in adverse situations.
- Wholesale distribution sales experience is an asset, preferably in the building materials industry.
- Experience working in a call centre or high volume inside sales environment is required.
- A minimum of three years’ experience managing direct reports is preferred.
- Demonstrated coaching, training, and team building skills.
- Knowledge of principles and procedures for hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance.
- Excellent organizational skills.
- Ability to clearly communicate with internal and external parties in a professional and courteous manner.
- Able to problem solve and meet deadlines in a fast-paced environment.
- Knowledge of principles and processes for providing excellent customer service.
- Good keyboarding skills and computer skills; very comfortable with Excel, Word, and Outlook.
- Excellent English communication skills at a capacity to influence sales, in person and over the phone, with customers at various levels.
- CRM experience.

**EDUCATION**
- Post-secondary education required, Business or Marketing preferred
- Formal sales training is an asset

**Benefits**

**COMPENSATION AND BENEFITS**
- Base salary (no commissioned sales)
- Annual incentive plan based on company performance
- Group pension plan with employer matching contributions
- Health benefits
- Purchase Doman Building Materials Group Ltd. stock at a discounted price

**ADDITIONAL WORK-RELATED BENEFITS**
- Fitness reimbursement
- Education reimbursement
- Professional Development reimbursement
- Scholarships for children
- Discounts on product purchases
- Employee referral bonus
- Annual Service Awards

**Employment Status**: Full-time, permanent

**Work Location**:100 Futura Drive, Acton ON L7J 0B6- Applicants must be legally entitled to work in Canada without sponsorship. _
- We thank you for your interest; however, only those selected for an interview will be contacted._

IND - CWSJ

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