Customer Service Representative

2 months ago

Acton, Canada Wheel King Transhaul Inc Full time

**Summary**:
Wheel King Transhaul is a best-in-class basset-based trucking company providing dedicated and non-dedicated OTR trucking services in Canada, USA and Mexico, and due our continued growth, have an immediate need to add an experienced Customer Service Representative fluent in French and English to join our team working from our corporate head office in Milton ON.

**Primary Objectives**:

- Ensure that all orders and order information /required details are received in an organized and efficient manner
- Ensure that all customer requirements are met
- Ensure that all pertinent details from load confirmations/tenders are correctly noted and appropriate/required parties are alerted of all load requirements
- Ensure that fleet / driver managers are updating the System frequently and accurately with pick up and delivery ETA’s and events
- Ensuring that all customer relations are maintained in the highest regard
- Ongoing personal/professional development

**Additional Details**:
**Dispatch Communication**
- Ensure that all required service levels and load information are properly communicated/understood and followed up on with dispatch and planning to ensure customer satisfaction
- Ensure that all notes, equipment, and order details required for transportation are communicated effectively to dispatch

**Other qualities that are important in the success of this role**
- Maintain a professional and loyal relationship with all customers and brokers
- Ensure that all customer requirements are adhered to and properly communicated to supporting team
- Communicate any service delays or failures to the customer prior to the occurrence
- Ensure that all successful pickups or deliveries are communicated to customer without delay
- Monitor to ensure that all pickup and delivery requirements are met to appropriate service levels
- Maintain constant communication with Wheel King operations and dispatch to ensure all freight is effectively planned and executed per client requirements

**Requirements**:

- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients, and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating, and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Passionate about customer service and delivering high quality service
- Tenacious and energetic
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends, and holidays if required
- Ability to gauge and understand all customers of all kinds
- Ability to satisfy customers requests in a highly efficient manner

**Work Environment**

**Job Type, Full Time**:

- 8-hour shift
- Day shift Monday - Friday

**Language**:
French (Advanced Level)

English

**Work Location: Wheel King corporate head office in Milton.**

**Job Types**: Full-time, Permanent

Pay: $17.59-$20.50 per hour

Expected hours: 40 per week

**Experience**:

- Bilingual: 2 years (required)
- Microsoft Excel: 2 years (required)
- Customer service: 2 years (required)
- Analysis skills: 2 years (required)

Work Location: In person

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