Call Center Representative

7 days ago

Burnaby, Canada ARTURUS Full time

Job Summary:
As a Call Center Representative / Customer Service for our translation services company, you will be responsible for managing customer inquiries, providing information about our translation services, and ensuring a high level of customer satisfaction.

**Responsibilities**:
Inbound Call Handling:

- Answer incoming calls from clients and potential customers seeking information about our translation services.
- Provide prompt and accurate responses to inquiries related to language pairs, service offerings, pricing, and turnaround times.

Order Processing:

- Assist clients in placing new translation orders, including gathering project requirements, language preferences, and deadlines.
- Verify order details and ensure all necessary information is collected for smooth project initiation.

Complaint Resolution:

- Handle client complaints or issues related to translation services professionally and efficiently.
- Investigate the root cause of complaints and work with the appropriate teams to implement corrective actions.

Qualifications:

- High school diploma or equivalent.
- Attention to detail and ability to ensure accuracy and consistency in translated content.
- Strong interpersonal skills and the ability to build rapport with clients from diverse cultural backgrounds.
- Ability to work efficiently in a fast-paced, deadline-driven environment.

**Job Types**: Full-time, Part-time

**Salary**: $22.20-$26.30 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person

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