Call Center Associate

6 months ago

Burnaby, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

Position: Call Center Associate
Status: Full-Time

Dealership: OpenRoad Auto Group - Head Office Burnaby
Department: Head Office - Client Contact Centre

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
- Internal and external, training & development opportunities for skill-development and growth
- Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment
- Comprehensive extended health and dental plan, tailored around Associate wellness
- Recognition and Engagement Events

**ROLE & RESPONSIBILITIES**:

- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
- Perform clerical duties and accounting duties as assigned by Management.
- Answer the phone and determine the nature of the phone call
- Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
- Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
- Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
- Add and update customer information in CRMs
- Stay up to date on procedural changes for each dealership.
- Providing highest level of customer service to ensure satisfaction and retention.
- Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
- Professional personal appearance.
- Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
- Exceptional interpersonal and communication skills over the phone and in person.
- Ability to work and function with all work teams and all department levels.
- Organized and detail oriented.
- Demonstrated computer skills - MS Word and Excel.
- Must be able to work in an active, social atmosphere without being distracted.
- Professional and confident attitude, strong time management skills.
- A second language is ideal or preferred.
- Completed high school education, or equivalent work experience.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US

We thank all those that have applied. Only those considered for the position will be contacted.

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