Showroom/customer Service Representative

4 months ago

Burnaby, Canada Gesco Holdings Ltd Full time

**Job Title**:Showroom/Customer Service Representative

**Company**:Gesco

**Location**:Burnaby, BC

**Position #1**: Permanent/ Full time, on-site

**Position #2**: One Year Contract/ Full time, on-site

**About Gesco**:
Gesco is a leading floor and wall covering distribution company with a strong commitment to innovation, sustainability, and excellence. We are dedicated to providing high-quality products to our customers while fostering a culture of continuous improvement and employee development. As we continue to expand our operations nationwide, we are seeking a Showroom/Customer Service Representative to provide excellent customer service to our internal & external customers and to promote inside sales from our Burnaby showroom.

**Key Duties**:

- Answer all incoming phone calls.
- Meet and exceed customers’ expectations at all times by resolving issues as quickly and efficiently as possible.
- Positively support the company with productive input on issues and problem resolution.
- Provide detailed follow-up on all orders ensuring that the customer receives updates where applicable (ETA’s etc.).
- Ensure all orders are entered/updated accurately and provide detailed notes where applicable.
- Assist the sales team with monthly follow-up on orders to ensure orders stay current and updated.
- Helping all customers with their selections in the showroom and providing them with samples.
- Entering all customers information into a shared excel showroom tracker.
- Maintaining and updating showroom display boards.
- Maintaining sample inventory and staying on top of sample replenishment.
- Assist sales with sample ship outs/customer inquiries.
- Maintaining and promoting clearance areas.

**Qualifications**:

- High School Diploma
- Customer service/call center experience, preferably in a distribution environment
- Order/data entry
- Showroom assistance/design background would be an asset
- Strong oral & written communication
- Strong computer skills: Microsoft Office (Word/Power-point/Excel) and Outlook.
- Ability to multi-task and maintain staying organized.
- High attention to detail
- Strong listening and telephone skills
- Ability to problem-solve and prioritize in a fast-paced environments

We are hiring TWO positions at our Burnaby facility (one contract, one permanent). Both positions offer competitive wages and a comprehensive benefit package upon completion of a 3-month probation period. Hours are 8:00am - 4:30pm, Monday - Friday (some Saturdays potentially when required). Please indicate which position you are interested in when you apply

**Salary**: $21.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC V5A 3L8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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