Call Center Agent

5 months ago


Burnaby, Canada Best Gourmet Coffee Wholesales Ltd Full time

Job Overview:
As a Call Center Agent / Data Entry specialist for our coffee roasting company, you will be responsible for providing excellent customer service to our clients while accurately inputting and managing data related to orders, inquiries, and customer interactions.

**Responsibilities**:

- Assist customers with placing orders, providing product information, and resolving inquiries or concerns.
- Enter customer orders accurately into the company's database system, ensuring all relevant information is captured correctly.
- Update and maintain customer records and order information in the database with accuracy and attention to detail.
- Provide excellent customer service by addressing customer needs and concerns with empathy and professionalism.

Qualifications:

- High school diploma or equivalent.
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent verbal and written communication skills, with a friendly and professional phone demeanor.
- Basic computer skills.

**Job Types**: Full-time, Part-time

Pay: $22.30-$26.10 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

**Education**:

- Secondary School (preferred)

Work Location: In person



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