Onboard Host

2 weeks ago

Vancouver, Canada Rocky Mountainer Full time

Purpose
Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.
**We are committed to living our values**: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company.
The Onboard Host reports to the Train Manager / Senior Onboard Manager. The position is accountable for delivering service excellence to onboard guests, including meals, storytelling, and sales enabling the creation of life changing experiences.
This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment.
Important Timelines
Key Areas of Accountability
**Deliver the onboard guest experience service**:

- Create a welcoming environment for our guests to feel comfortable and valued by anticipating their needs, being attentive, and providing a high-quality guest experience
- Resolve guest-related concerns by listening with empathy and provide timely resolution
- Initiate guest contact and nurture the relationship for the duration of the trip
- Anticipate guests' needs with the goal of exceeding expectations in all interactions
- Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (SilverLeaf or GoldLeaf) in a positive, polished, and professional manner
- Prepare coaches as required for guest service (blankets, galley set up, and cart preparation)
- Clean and stock coaches, galleys, and washrooms to set standards during travel and at the end of each trip
- Maintain correct inventory levels and reconcile as required during travel and at the end of each trip
- Assist guest merchandise transactions as per Standard Operating Procedures (SOP)

Provide consistent and engaging storytelling to Rocky Mountaineer (RM) guests:

- Provide enthusiastic, consistent, factual, and engaging storytelling to RM guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment to the Storytelling manual

High level of awareness for the health and safety of both guests and crew:

- Adhere to onboard safety protocols
- Comply with railway safety standards
- Report any violations or hazards to onboard management

**Qualifications**:
Education / Certifications / Knowledge
- Serving It Right (SIR); required
- Fluency in English language
- Proficiency in Mandarin, German, Spanish, and French considered an asset
- Valid form of ID for domestic travel requirements (passport, driving license etc.)

Experience
- Service delivery in a full-dining (food and beverage), luxury/fine-dining establishment desired
- Experience with public speaking or engaging with large audiences (70+ people); theatre, acting or tour-guide experience an asset

**Skills**:

- Solid communication and interpersonal skills
- Solid public speaking skills and ability to deliver storytelling up to 72 guests
- Solid serving and hosting skills
- Ability to work under pressure in a fast-paced environment
- Skilled at working in diverse teams

Attributes
- Demonstrate empathy and compassion when interacting with guests
- Maintain a professional and polished appearance
- Energetic, motivated, hardworking and committed to delivering guest service excellence
- Ability to work independently and as part of a team
- Demonstrate a professional, accountable work ethic; self-motivated

Work Environment
- Safety-sensitive environment with exposure to railway operations
- Able to travel away from home base for up to 6 days at a time
- Exceptional physical endurance and emotional resiliency with the ability to work long days
- Occasional outdoor work in a variety of weather conditions
- Must be able to push, pull, lift and carry up to 50 pounds
- Must be legally authorized to work in Canada through the end of the season (April - October)

Perks and Benefits
Hourly compensation + gratuities
Seasonal wage increases
All meals while working onboard
Up to $300 in Health Care Spending Account
Friends and family rail tickets and packages discount
Two annual complimentary rail pass (beginning your 2nd season)
Work shoes reimbursement
Opportunity to experience beautiful BC & Alberta
Exclusive discount with various partners on Perkopolis
Growth opportunities
Fun and inclusive team environment
**Hourly wage**: $20.00/hour + gratuities
This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.

  • Onboarding Expert

    3 weeks ago

    Vancouver, British Columbia, Canada The Portfolio Group Full time

    Job Overview:We are seeking a highly skilled Onboarding Expert to join our team at The Portfolio Group. As an Onboarding Expert, you will play a critical role in delivering exceptional customer support and ensuring seamless implementation of our HR and H&S management software.Responsibilities:Provide outstanding telephone and email support to clients, both...

  • Onboard Server

    6 months ago

    Vancouver, Canada Rocky Mountainer Full time

    Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer! Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers to join our team who can provide...

  • Onboard Server

    6 months ago

    Vancouver, Canada Great Canadian Railtour Company Ltd Full time

    Spend the Fall traveling through breathtaking scenery! Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers to join our team who can provide service excellence to our onboard guests and champion of our values and...

  • Onboard Server

    6 months ago

    Vancouver, Canada Rocky Mountaineer Full time

    Job Details Description Want the summer of a lifetime? Spend the rest of the Summer traveling through breathtaking scenery on the Rocky Mountaineer!  Your exciting new role is waiting for you onboard the Rocky Mountaineer; our luxurious, first-class passenger train traveling through the Canadian Rockies. We are looking for exceptional Servers...

  • Server

    8 months ago

    Vancouver, Canada Frankie's Italian Kitchen & Bar Full time

    The Company Frankie’s Italian offers traditional Italian dishes made from fresh and simple ingredients in our scratch kitchen, classic cocktails, craft beer and an international wine list. Our restaurant setting is in a premium casual style. Our adjoining Jazz Club hosts live music Thursday thru Sunday evenings featuring the finest musicians both locally...

  • Server - Jazz Club

    4 months ago

    Vancouver, Canada Frankie's Italian Kitchen & Bar Full time

    The Company We are looking for a courteous, conscientious and proficient server to be a part of the service team at Frankie's Jazz Club. Part of the Frankie’s Italian family, the jazz club offers traditional Italian dishes made from fresh ingredients in our scratch kitchen, along with classic cocktails, craft beer and a well representedl wine list. Our...

  • Luxury Sales

    7 months ago

    Vancouver, Canada Park West Gallery Full time

    Park West Gallery is one of the world's largest art dealers, bringing artwork directly to millions of collectors since 1969. We conduct art auctions and have Art Galleries on close to 100 cruise ships around the world. We also host weekly, live, online art auctions. We currently have four Land Galleries including our latest in New York City. We believe Art...

  • Sales & Events Administrator

    7 months ago

    Vancouver, Canada rennie Full time

    **Position**:Sales & Events Administrator **Reports to**: Vice President, Rennie Consumer Services **Job Type**:Full Time, Permanent & Hybrid (4 days in office & 1 day work from home) **About rennie** rennie brings a thoughtful, trusted approach to the real estate industry, supporting our clients and communities for more than 40 years. Founded on a...

  • Camp Operations Coordinator

    6 months ago

    Vancouver, Canada Pedalheads Bike Camps Inc. Full time

    This role is a seasonal position from April untill September. In the months that your region is operating camp, the work schedule could transition into a Sunday-Thursday work schedule from a Monday-Friday work schedule. **Duties and **R**esponsibilities** **Seasonal Hiring**- Consult with the City Manager/ Regional Manager to determine staff requirements...

  • Project Manager

    1 month ago

    Vancouver, Canada Aimsio Full time

    Since 2013, Aimsio's software has been helping heavy industrial businesses maximize revenue from field operations by improving communication between off-site locations and head offices. We are a B2B SaaS company about to take the next big step toward disrupting a sector that is ready for digital transformation. We’re ready to take on the world, and we’d...

  • Corporate Mental Health Solutions Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada Arbutus Search Group Full time

    About the Opportunity:We are seeking a highly skilled Corporate Mental Health Solutions Specialist to join our team at Arbutus Search Group. In this dynamic role, you will play a key part in shaping the future of Canadian workforce health by managing and delivering comprehensive mental fitness solutions for corporate clients.Key Responsibilities:Client...

  • Listed Company Services Manager

    2 weeks ago

    Vancouver, Canada CNSX Markets Inc. Full time

    **Listed Company Services Manager****: - Canadian Securities Exchange (CNSX Markets Inc.)** The Canadian Securities Exchange is a rapidly growing exchange invested in working with entrepreneurs, innovators, and disruptors to access public capital markets in Canada. The Exchange's efficient operating model, advanced technology and competitive fee structure...

  • Mental Health Specialist

    3 weeks ago

    Vancouver, BC, Canada Arbutus Search Group Full time

    THE OPPORTUNITY: Join a leader in healthcare innovation with an established proven track record, offering cutting-edge solutions across Canada. As the Mental Health Program Specialist, you will play a key role in shaping the future of Canadian workforce health by managing and delivering comprehensive mental fitness solutions for corporate clients....

  • Mental Health Specialist

    3 weeks ago

    Vancouver, Canada Arbutus Search Group Full time

    THE OPPORTUNITY:Join a leader in healthcare innovation with an established proven track record, offering cutting-edge solutions across Canada. As the Mental Health Program Specialist, you will play a key role in shaping the future of Canadian workforce health by managing and delivering comprehensive mental fitness solutions for corporate clients. Leveraging...

  • Mental Health Specialist

    3 weeks ago

    Vancouver, Canada Arbutus Search Group Full time

    THE OPPORTUNITY:Join a leader in healthcare innovation with an established proven track record, offering cutting-edge solutions across Canada. As the Mental Health Program Specialist, you will play a key role in shaping the future of Canadian workforce health by managing and delivering comprehensive mental fitness solutions for corporate clients. Leveraging...

  • Sales Enablement Specialist

    4 months ago

    Vancouver, Canada Trulioo Full time

    **Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.** Picture yourself at the forefront of innovation, contributing...

  • Office Administrator

    6 months ago

    Vancouver, Canada StandardFusion Full time

    **An exciting opportunity to make your mark in a rapidly growing startup**: - ** Receive a competitive salary of $50-80k along with a wide host of benefits**: - ** Join a collaborative team environment of motivated individuals** **About StandardFusion**: We have a very open company culture that allows employees to get a good grasp of the entire business....

  • Human Resources Coordinator

    6 months ago

    Vancouver, Canada Ensemble Systems Full time

    **Human Resources (HR) Coordinator** At Ensemble, we build innovative custom software solutions for the largest brands in the media and entertainment, financial services, insurance, government, life sciences, and manufacturing industries. With teams in Europe and North America, Ensemble operates on a global scale providing solutions and support to some of...

  • Implementation Manager

    2 weeks ago

    Vancouver, Canada Katana Cloud Inventory Full time

    Are you a tech-savvy problem solver with a knack for enhancing customer experiences? If you thrive on technical challenges and workflow optimizations, you might be the perfect candidate we are looking for!Who we areKatana is on a mission to build software manufacturers will love as much as the products they make. Since 2017, we've given manufacturers...

  • Manager, IT Infrastructure

    6 months ago

    Vancouver, Canada SP Maritime (Canada) Inc. Full time

    **Position**:Manager, IT Infrastructure **Location**:Vancouver, Canada **Department**:Information Technology **Reports To**:Director, Infrastructure & Operations **Position Summary**: **The Manager, IT Infrastructure at Seapeak will be responsible for leading and managing the successful delivery of the core infrastructure services, providing leadership...