Listed Company Services Manager

2 weeks ago

Vancouver, Canada CNSX Markets Inc. Full time

**Listed Company Services Manager****:

- Canadian Securities Exchange (CNSX Markets Inc.)**

The Canadian Securities Exchange is a rapidly growing exchange invested in working with entrepreneurs, innovators, and disruptors to access public capital markets in Canada. The Exchange's efficient operating model, advanced technology and competitive fee structure help its listed issuers of all sectors and sizes minimize their cost of capital and enhance global liquidity.

Our client-centric approach and corresponding products and services ensure businesses have the support they need to confidently realize their vision.

The CSE offers global investors access to an innovative collection of growing and mature companies.

**Overview**

Reporting to the Director, Listings Development, Western Canada, the Listed Company Services Manager is responsible for delivering a top-tier client experience to the 750+ listed companies on the Canadian Securities Exchange (CSE). This role requires a deep understanding of capital markets, client service, data analytics, CRM, and excellent presentation skills. The manager will execute and oversee a scalable service model, manage strategic relationships with third-party service providers, and contribute to enhancing the CSE’s client engagement initiatives.

**This position will be located in our Vancouver office, with required travel locally and abroad.**

**IMPORTANT TO NOTE: Only applicants who answer all the preliminary Applicant Qualification questions will be considered for this position.**

**Key Accountabilities**:
The _**Listed Company Services Manager**_ responsibilities include, but are not limited to, the following:
**1. Issuer Services and Engagement**
- **Service Delivery**: Manage and ensure regular contact with mostly Western, but also national and global-based issuers to deliver a superior client experience in line with service levels.
- **Client Interaction**: Identify and respond to issuer inquiries, managing relationships with service providers to support and engage with issuers effectively.
- **Sponsorship Management**: Oversee Western sponsorship requirements, ensuring timely and effective service for ongoing and new initiatives.
- **Promotional Activities**: Develop and execute promotional opportunities such as magazine features, podcasts, updated issuer clips, and participation in events or conferences to boost issuer visibility.

**2. CRM and Data Management**
- **Salesforce Proficiency**: Leverage Salesforce (Sales Cloud and Marketing Cloud) for accurate data management, segmentation, reporting, and performance tracking. Ensure consistent data entry and management of all campaigns and engagement touchpoints.
- **Analytics and Reporting**: Use data-driven strategies, including SQL (preferred), to analyze issuer engagement and monitor campaign success metrics.

**3. Client Success and Onboarding**
- **New Issuer Onboarding**: Collaborate with the team to develop materials for issuer onboarding and create a smooth welcome experience.
- **Success Benchmarks**: Define key success criteria for client satisfaction and work with internal resources to benchmark and monitor service quality.
- **Third-Party Engagement**: Manage a directory of engaged third-party service providers, converting these partnerships into value-added content and sponsor opportunities for issuers.
- **Touchpoint Optimization**: Optimize issuer touchpoints, especially through the new listing process, and internal CSE introductions.

**4. Cross-Functional Collaboration**
- **Team Coordination**: Work closely with internal teams, including trading, compliance, and regulatory departments, to align issuer services with broader CSE strategies and ensure information sharing.
- **Content Development**: Contribute to issuer education materials in coordination with external service providers and create opportunities for cross-promotion with selected issuers.
- **Representation**: Serve as a public representative for the organization, including hosting or contributing to digital content (podcasts, videos, and social media).

**Success Measures**:

- **Service Excellence**: Deliver consistent service excellence across the issuer base through scalable business practices and client engagement strategies.
- **Onboarding and Client Satisfaction**: Implement and monitor a best-in-class client onboarding process, ensuring new issuers receive comprehensive introductory support.
- **Relationship Management**: Build and maintain strategic relationships with third-party service providers, enhancing the overall value offered to CSE clients.
- **Scalability and Adaptability**: Scale service delivery as the issuer base grows, continuously adapting the service model to align with evolving client needs.

**Required Skills and Qualifications**:

- **Education**: University degree in business or related field (B.Comm., MBA preferred).
- **Capital Markets Expertise**: Strong understanding of capital markets, finance, and p

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