Office/operations Manager

1 month ago


North York, Canada QUALIFIED FINANCIAL SERVICES Full time

**About you**:
You are someone who has a strong ability to think critically and see all options even when others don’t, you have an eye for detail and exceptional operations acumen. You take a thoughtful, logical approach to problem solving while understanding the need for urgency within a sales organization.

As part of the QFS team, you have the ability to work independently within the parameters provided, have strong follow through skills, and strong people skills. You bring a polished and professional business savvy and your ability to juggle multiple tasks at once is top-notch.

You bring values that align with the QFS brand, you take a balanced approach to decision-making that considers fact and company culture.

**Responsibilities**:
Facilities Management:

- Responsible for decision-making and execution as it relates to office operations
- Landlord liaison and negotiation of new leases, renewals and maintenance
- Point of first contact for staff and advisor on facilities issues
- New office set up, existing office modifications, office relocations, and subletting
- New furniture sourcing, purchasing and installation
- Manage facility issues - construction, repairs, and cleaning
- Parking allocation and reconciliation with staff and landlords
- Managing advisor occupancy: office, cubicle rentals, and rent increases
- Manage office keys, pass-cards, and security access
- Maintain vacant office/cubicle occupancy listings
- Copier and postage machine equipment leases
- Disposal and recycling of electronic equipment and furniture
- Ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware and software
- Develop ideas for greater operational efficiencies through technology and process efficiencies

**Technology Management**:

- Primary point of contact and liaison for technology support team
- Provide support in the development of various cost models for people, premises, and overall operations
- Manage hardware and software requirements for the organization
- Management of software license subscriptions for users and enterprise software
- Manage internet service provider and contracts
- Manage VOIP and PRI phone systems, provider and contracts
- Trouble shooting and repair of technical issues for staff and advisors
- Software user support
- Implementation and compliance of IT policies

**Regulatory, Insurance and Administration**
- Ongoing jurisdictional registration and return filings
- License registration and renewals
- Facility, E&O corporate insurance, and Advisor commercial insurance
- Onboarding and offboarding related to Operations
- Manage office supply vendor including business card and stationery purchasing
- MGA/AGA acquisition support and special projects as assigned

**Qualifications and behaviours**:

- Minimum 10 years of office management experience
- Experience in the financial services industry preferred
- Operations Management Program, or equivalent
- Proven office management skills
- Top-notch Excel skills, managing data and lists
- Excellent time management, prioritization and multi-tasking skills
- Attention to detail and problem-solving skills
- Excellent written and communication skills

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in North York, ON

Expected start date: 2023-03-13



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