Operations Manager

3 weeks ago


North York, Canada COUNSELTRON LTD Full time

**COUNSELTRON is an importer of Kitchenware, Cookware, Storage, and Health & Wellness products since 1984 based in the Victoria Park/Steeles Area.**

**Job Description IN OFFICE ONLY & OPERATIONS Experience must be in Distribution/Importer based businesses.**

**Responsibilities**:

- Work with office staff in operations to provide impeccable customer service to Counseltron's customers. Strong verbal and written skills.
- Ensure accurate and timely entry of customer orders into Adagio system with other staff.
- Resolve customer queries regarding product/pricing information, ship dates/ pick up information, returned merchandise, stock availability
- Proven competence in investigating, addressing and resolving client issues in a timely manner
- Manage new customer set-up and maintenance
- Monitor, manage and track credit limit and exposure
- Manage Logistics and distribution to have all orders sent on time.
- Work with staff for the collection and recovery of delinquent customer accounts
- Work with Operations team to provide a smooth flow of Orders and Invoicing
- Ability to perform account reconciliations
- Process daily deposits and credit card payments
- Assist in month end reconciliations to general ledger bank account entries
- Manage Warehouse staff and inventory cycle counts.
- Develop and implement operational strategies, policies, and procedures to improve efficiency and productivity.
- Manage day-to-day operations, including planning, budgeting, and resource allocation.
- Monitor performance metrics to ensure targets are met or exceeded.
- Collaborate with other departments to streamline processes and enhance overall company performance.
- Identify areas for improvement and implement solutions to optimize operations.
- Oversee staff training and development to maintain a high-performing team.

**RESPONSIBILITIES AND DUTIES**
- Excellent analytical and problem-solving skills working independently
- Strong proficiency with MS Office
- A team player with proven ability to work in a fast-paced environment
- Highly organized and detail oriented

**Qualification Requirements**:

- Strong computer skills and proficient in MS Office, Office 365, Excel, Word software, and web-based credit reporting platforms
- Strong knowledge of Excel required to perform your work and team
- Minimum 3 years experience in a similar position
- Fluent in English, spoken and written, knowledge of French would be an asset
- Previous experience in a multi-company environment is an asset
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent problem-solving abilities and decision-making skills.
- Knowledge of industry best practices and current trends in operations management.

Join our team as an Operations Manager and play a key role in driving our company's success through effective operational management.

Pay: $60,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Confirm your skills in a fast paced distributor organization

**Experience**:

- Operations Manager: 5 years (required)

Work Location: In person

Expected start date: 2024-05-07


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