Dispatcher - The Adventure Group

1 day ago

Whistler, Canada Gibbons Whistler Full time

**Take the lead as a Dispatcher at The Adventure Group coordinating exciting adventures and helping create memorable experiences for our guests**

**About Gibbons**:
**Core Purpose**

Making People Happy

**Vision**

To be the most trusted and recommended brand by our team, our guests, and the communities we serve.

Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it's these people who shape the world and bring culture to each community we are fortunate enough to serve.

**Values**

Encourage Trust

Have Fun

Show Kindness

Lead with Purpose

Commit to Excellence

If the above aligns with your values and career aspirations, we'd love to work with you

**The Role**:
Step into the adventure at The Adventure Group as a Dispatcher You'll play a pivotal role in ensuring seamless daily operations coordinating with guides, drivers, and guest services to ensure each adventure runs smoothly and on time. With a mix of organization and quick thinking, you'll help deliver incredible experiences to our guests every day. If you thrive in fast-paced environments and enjoy being at the center of the action, this role is for you

**Responsibilities**:

- Be ready for the start of shift, often responsible for opening of base area and ensuring everything is ready to go for start of day
- As the primary point of contact between all offices, guides, drivers and site operations, ensure radio and phone are always monitored.
- Monitor timing of guest shuttles to ensure drivers stay on schedule for the day
- Stay up to date on space availability of tours, most current guest numbers and pick up locations
- Main liaison and point of contact for incidents and/or emergencies. Follows established protocols and procedures for incidents and/or emergencies
- Assist the managers with organizing and delegation of staff and operational delivery.
- Monitor all communication avenues to ensure up to date on last minute changes or schedules. Communicates changes immediately to appropriate staff
- Oversees vehicle, building key distribution and sign-out/in according with established procedures
- Assist with closing procedures including tasks such as staff call outs, changes in tours for next day and lock up of site
- Other duties as reasonably directed

**Requirements**:

- Experience and working knowledge of TAG’s activities and departmental interdependencies
- Strong understanding TAG’s activities, flow of operations, resource needs, focus on safety, guest service expectations and guest service needs and challenges
- Strong organization skills and ability to multi-task.
- High level of attention to detail and accuracy
- Proven ability to build and maintain strong working relationships and strong communication skills.
- Able to work early mornings, evenings and/or weekends
- Strong competency with computers. Reservations software experience an asset
- Proven ability to remain calm under pressure
- 80-hour first-aid certification (i.e. Occupational First-Aid - level III; Outdoor Emergency Care - level III, or Wilderness First-Aid).
- Driver’s License, Class 4 an asset.

**Compensation and Team Perks**:

- $21 - $24 hourly wage based on experience and qualifications.
- Complimentary TAG team tours on a seasonal basis.
- 50% off F&B across our Gibbons Venues.
- 20% off for friends and family with The Adventure Group.
- 25% off for Team Members and 20% off for friends and family at The Adara.
- 20% off The Spa at Whistler.
- 3rd party perks at a variety of local businesses.
- Company events

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