Administrative Assistant I, General

2 weeks ago

Toronto, Canada University Health Network Full time

**Job Posting # 913850**

Position: Administrative Assistant I, General

Site: Toronto Western Hospital

Department: Outpatient Mental Health and other Outpatient Mental Health Programs in the Centre for Mental Health

Reports to: Manager

Scale/Grade: A0:05

Hours: 37.5 hours per week

Shifts: Days

**Salary**: $21.07 - $26.34 per hour

Status: Temporary Full-Time (Approx. 12 months)

**University Health Network (UHN)** is looking for an experienced professional to fill the key role o**f Administrative Assistant I, General** in our** Outpatient Mental Health Program and will work across other outpatient programs in the Centre for Mental Health.**
- The Energy of the City. The Rewards of a Great Career._

The University Health Network, where _“above all else the needs of patients come first”_, encompasses **Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education**. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of groundbreaking firsts and a purpose of _“Transforming lives and communities through excellence in care, discovery and learning”_, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world. Find out about our purpose, values and principles here

The Outpatient Mental Health Program supports UHN’s priority to support individuals with mental health concerns throughout the healthcare system.

Through these services, patients have access to Physicians, Mental Health Clinicians and other healthcare providers who specialize in managing care for individuals with mental health concerns.

POSITION:
The **Administrative** Assistant I, Genera**l is responsible for providing administrative and reception support to the Outpatient Mental Health Program at Toronto Western Hospital. This position will support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, activating patient appointments, cancelling patient appointments, and completing reminder calls. The assistant will complete administrative tasks that support data reporting requirements and a positive patient experience, meeting quality standards set out by UHN and the College of Physician and Surgeons of Ontario. This role involves interactions within a multidisciplinary team composed of physicians, mental health clinicians and other healthcare providers. The assistant will also perform other duties within the scope of the position, as required. This position is part of an outpatient mental health clinics portfolio and will provide cross-coverage support in other programs as a member of an operational administrative team.

QUALIFICATIONS:

- Completion of Grade XII or recognized equivalent
- Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent
- Two (2) years related administrative support experience
- Previous on-the-job computer/word-processing, database and spreadsheet software experience required; experience in a Microsoft Office environment preferred.
- Experience working in a health care environment an asset
- Excellent verbal and written communication skills
- Excellent organizational and time management skills
- Excellent interpersonal and customer service skills
- Ability to produce high quality work in accordance with Hospital standards
- Ability to work well under pressure
- Ability to use good judgment in assessing difficult situations
- Knowledge of general office practices, procedures and standards
- Knowledge of medical terminology an asset
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code

**Posted Date: February 9. 2023 Closing Date: Until Filled**

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

UHN thanks all applicants, however, only those selected for an interview will be contacted.

UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity and welcomes all applicants including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, persons with disabilities and all others who may contribute to the further diversification of ideas. Requests for accommodation can b

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