Weekend Reception

2 weeks ago

Kitchener, Canada Smitty's Fine Furniture Full time

**About **Smitty’s** Fine Furniture**

Smitty’s Fine Furniture is a third-generation family-owned local furniture store specializing in Canadian-made quality furniture. Our passion is exceptional customer experience in every aspect of our business. For nearly 75 years Smitty’s has been a trusted name in home furnishings in Southern Ontario. We value our loyal customer base, as well as our deeply experienced staff, some of whom have been on our team for decades. Our original location was based in Hanover, Ontario and we are currently operating from two showrooms: Hanover and Kitchener.

Our approach to the market with our primary line of business is by promoting and selling the top furniture and mattress brands manufactured in Canada. Over 80% of our product displayed on the floor is made in Canada. Our logo says it all“FOR THE LOVE OF CANADIAN FURNITURE”.

**About the Position**

The Front Desk Reception supports the team in ensuring that every customer who enters the store is given the best possible customer experience. This position works in partnership with sales consultants and managers within Smitty's and is a key point of coordination. This role greets customers, answering their questions either in person or by phone, performing all front desk and data entry routines in a timely and accurate manner. This position is a part time position scheduled for every weekend.

**About You**

You believe in the power of communication and delivering an exceptional experience for your team members and customers. You enjoy working with people and thrive in a fast paced environment

**Your primary responsibilities will be**:

- Create a pleasant and professional selling atmosphere by answering the phone and greeting the customers courteously, efficiently and professionally
- Co-ordinate with warehouse and shipping to assist with customer pick-ups
- Perform daily reconciliations of all credit card, debit and cash payments in our company POS system
- Provide customers with updates on orders and process payments upon request
- Maintain the flow of in-store customer traffic by monitoring and notifying sales staff accordingly

**Your** **Education, **Skills**, and Experience**:

- Completion of high-school and or college certificate or diploma
- 1+ years of experience in a customer service or reception position
- Excellent interpersonal relationship skills,
- Excellent communication (verbal and written)
- Demonstrated ability to manage multiple competing priorities
- Basic math and accounting skills
- Proficient using Microsoft Office products
- Demonstrated strong attention to detail

**What’s** in it for you?**
- Competitive compensation
- Cohesive work environment built on core values of Honesty, Trust, and Respect
- Join a team of people who truly believe in the products and provide an exceptional customer experience
- The opportunity to make an impact with a local small business that supports Canadian manufacturers in an exciting market

If you want to work in a positive, challenging, and safe environment where your contributions are valued, then please reach out to us
- At _Smitty’s_, we are committed to building and supporting a culture of diversity, inclusion, and accessibility. We strive to _creat_e_ an _a_ccessible environment for our employees and potential employees; we will _attempt_ to _make_ appropriate _accommodations_ throughout the entire recruitment process. _Accommodations are_ made upon request_._

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