Receptionist/dispatcher (Part-time)

2 weeks ago

Kitchener, Canada The Humane Society of Kitchener Waterloo and Stratford Perth Full time

The Humane Society of Kitchener Waterloo & Stratford-Perth is a recognized Canadian leader in Animal Welfare. Our vision is to be a proactive leader in providing humane care through education, advocacy and enforcement to promote the well-being and appreciation of all animals.

Under the direction of the Manager, Animal Services, or designate, the Receptionist/Dispatcher will inform and guide customers and the public on animal welfare issues, The Humane Society policies and processes, City and Provincial laws in regards to animals, and other assignments as required.

**PRINCIPLE ACCOUNTABILITIES**:

- Take direction from the Manager, Animal Services or designate while demonstrating a commitment to achieving departmental goals.
- Work closely and correspond regularly with the Manager, Animal Services and fellow team members regarding departmental needs and activity, providing relevant updates on a regular basis to the Manager, Animal Services, or designate.
- Answer incoming telephone calls, respond to the general questions as well as taking and recording complaints pertaining to animal cruelty and by-law enforcement.
- Dispatching of calls to Officers.
- Redirection of inquiries to proper person or department.
- Responsible for daily cash flow.
- Provide customer service regarding adoption, intake, and complaints.
- Keep accurate departmental records, maintaining their confidentiality, and assist with departmental paperwork as required.
- Perform other duties as required to improve the function of the Reception/Office area, and the Centre.

**POSITION REQUIREMENTS**:
The following are general descriptions of some of the requirements necessary to carry out the duties and responsibilities of this position. The Receptionist/Dispatcher must have the following skills, among others:

- High School Diploma or equivalent.
- Previous reception experience would be an asset.
- Ability to build and foster effective relationships with staff, volunteers, customers, partners, sponsors, community groups etc.
- Strong sense of teamwork and collaboration, with the ability to foster the same amongst others.
- Interpersonal skills to deal with multiple and differing behaviours of fellow staff, customers and other organizational contacts.
- Must treat animals humanely, with compassion and concern both on and off the job.
- Ability to function effectively under stressful and ambiguous circumstances and accept direction.
- Organizational skills in order to meet time demands and multiple duties.
- Ability to manage multiple and sometimes conflicting priorities and deliver timely results.
- Expected to work weekends to meet Centre requirements.
- Computer literacy - Microsoft Windows and Word, customized Humane Society programs and basic knowledge of typical office equipment.

**HOW TO APPLY**:
**Job Types**: Part-time, Permanent

**Salary**: $16.56 per hour

**Benefits**:

- Employee assistance program

Schedule:

- 8 hour shift

COVID-19 considerations:
We continue to follow all guidelines as directed by the Government of Ontario and public health departments.

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person

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