Customer Support Specialist

6 months ago

Vancouver, Canada CanShipMeds Full time

**POSITION**: Customer Support Specialist

**REPORTS TO**: CanShipMeds Phone Team Leader & Pharmacist

**LOCATION**:ON-SITE POSITION** at Hastings Street location

We seek a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic individuals.

We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day.

**YOUR DRIVE & MOTIVATION**
- You enjoy performing tasks that require extensive relationship-building and patient interactions
- You are good at problem-solving and providing patients with resolutions

**CHARACTER & ABILITIES**
- Provide prompt, professional, and courteous patient care
- An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team
- Motivated self-starter with an optimistic attitude
- Ability to work under pressure and multitask
- Great attention to detail
- Punctual
- Quick learner
- Team player

**KNOWLEDGE & SKILLS**
- Have an above average computer skills
- Can multitask between multiple software
- Excellent customer service and relationship-building skills
- Organizational skills and superior attention to detail as you are handling personal health information for patients

**ADDITIONAL BONUS EXPERIENCE**
- Customer service or call centre experience
- Billing and/or accounts receivable experience
- CRM tool experience
- Pharmacy experience, knowing how to read prescriptions
- Any healthcare-related fields
- Providing patient care

**WHO WE ARE**:
**A fast-growing e-commerce health and wellness solution for patients.** While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. We have been featured by CNN and CBC.

**HOURS**:

- Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm
- Saturday 10 am to 2 pm twice per month

The Saturday is paid as overtime if over 40 hours in the 5 work days leading up the Saturday shift.

**WAGES & BENEFITS**
- Starting wage $20/hour, 40 hours/week, 4 hours every second Saturday
- _**Opportunity to increase salary after a probationary period based on performance and experience**_
- Extended Benefits Program starts after 90-day probationary period
- Bonus opportunities available based on performance

**PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.**

**Salary**: From $20.00 per hour

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):
**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English - Fluent (required)

Work Location: In person

  • Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada EightSix Network Full time

    Job Title: Customer Support SpecialistEightSix Network is seeking a highly skilled and customer-focused Customer Support Specialist to join their team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Support Specialist

    1 week ago

    Vancouver, British Columbia, Canada Ditto Full time

    About DittoDitto is a technology company that offers best-in-class recruitment software to staffing firms and hiring managers.We are looking for a Customer Support Specialist to help us service our growing customer base. If you are ready to take your career to the next level, Ditto Hire is the company to join.What we need:A customer support background with...

  • Customer Support Specialist

    6 months ago

    Vancouver, Canada Backdrop.com Full time

    Do you see yourself as:_ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...

  • Customer Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Rewind Software Full time

    Job Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Rewind Software. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met with the highest level of care and attention.Key Responsibilities:*...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job Title: Siding Installation SpecialistJob Summary: We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, floors, and fences.Key Responsibilities:Install and repair...

  • Exterior Installation Specialist

    7 days ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    About VBS Siding SpecialistWe are a dynamic company seeking a skilled Exterior Installation Specialist to join our team.Salary and BenefitsThe successful candidate will be offered a competitive salary of $55,000 per year, commensurate with experience.Job DescriptionAs an Exterior Installation Specialist at VBS Siding Specialist, you will be responsible for...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job Title: Siding Installation SpecialistJob Summary: We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a Siding Installation Specialist, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key Responsibilities:Install and repair exterior...

  • Customer Support Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada Hootsuite Full time

    Why Hootsuite?We're a global leader in social media management, and we're looking for a talented Customer Support Specialist to join our team.What we do:Help our customers succeed on social mediaProvide expert support and guidanceCollaborate with cross-functional teamsSee it in action:Read our success storyWatch our videoResources:Learn moreConnect with...

  • Exterior Installation Specialist

    1 week ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    Job SummaryWe are seeking a skilled Siding Installer to join our team at VBS Siding Specialist. As a key member of our installation crew, you will be responsible for installing and repairing exterior prefabricated products, ensuring high-quality results that meet our customers' expectations.

  • Exterior Siding Installation Specialist

    3 weeks ago

    Vancouver, Canada VBS Siding Specialist Full time

    Job Title: Exterior Siding Installation SpecialistAbout the Role:We are seeking an experienced Exterior Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our installation crew, you will be responsible for installing exterior siding on residential and commercial properties. Your expertise will ensure that our clients...

  • Senior Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Dapper Labs Full time

    Customer Support SpecialistDapper Labs is seeking a skilled Customer Support Specialist to join our Global Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our users, helping them navigate our Dapper Wallets and collectible experiences.Key Responsibilities:Provide timely and effective support to...

  • Customer Support Specialist

    4 weeks ago

    Vancouver, Canada Clio Full time

    -Clio is more than just a tech company-we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice Summary: We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team...

  • Siding Installation Specialist

    4 weeks ago

    Vancouver, British Columbia, Canada VBS Siding Specialist Full time

    We are seeking a skilled Siding Installation Specialist to join our team at VBS Siding Specialist. As a key member of our crew, you will be responsible for installing and repairing exterior prefabricated products, including siding, decks, and fences.Key Responsibilities:Install and repair siding, decks, and fencesDetermine layout and installation...

  • Customer Support Liaison Specialist

    2 weeks ago

    Vancouver, British Columbia, Canada chatr mobile Full time

    At Chatr Mobile, we are seeking an experienced and skilled Customer Support Liaison Specialist to join our team. This role is perfect for someone who is passionate about delivering exceptional customer experiences.Salary: The estimated annual salary for this position is between $35,000 - $45,000, depending on experience and qualifications.Job...

  • Customer Support Specialist

    1 month ago

    Vancouver, British Columbia, Canada Tipalti Full time

    **Job Summary**The Customer Support Specialist will work closely with customers to resolve technical issues and provide exceptional support. This role requires strong communication skills, technical knowledge, and the ability to work in a fast-paced environment.Key Responsibilities:Respond to customer inquiries and issues through ZendeskInvestigate and...

  • Operations and Customer Support Specialist

    5 months ago

    Vancouver, Canada Gaia Technologies Inc. Full time

    **Operations and Customer Support Specialist** **The KnockNok App by Gaia features 70+ household repair and maintenance service categories. We work with both homeowners and property management companies. We currently have operations in Toronto, Vancouver, and Ottawa, with expansion plans.** The Operations Specialist position is responsible for handling all...

  • Customer Support Specialist

    5 months ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...

  • Network Infrastructure Specialist

    3 weeks ago

    Vancouver, Canada TEG BAINS SPECIALIST INC. Full time

    Job Title: Network Infrastructure SpecialistAbout the Role:TEG BAINS SPECIALIST INC. is seeking a skilled Network Infrastructure Specialist to join our team. As a key member of our IT department, you will be responsible for the design, implementation, and maintenance of our computer networks and related infrastructure.Key Responsibilities:Design and...

  • Customer Support Specialist

    6 months ago

    Vancouver, Canada Push Operations Full time

    Find a job that you love. We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love. **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by...

  • Customer Support Specialist

    5 days ago

    Vancouver, Canada Push Operations Full time

    **The Company**: Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion. Our customer base includes some of the biggest brands, such...