Customer Support Specialist

6 months ago

Vancouver, Canada Backdrop.com Full time

Do you see yourself as:_
- _Someone who values work/life balance?_
- _A go-getter and problem-solver?_
- _Fun to work with and enjoys being part of a team?_
- _Is organized and detail-oriented?_
- _Early in your career and looking for a great resume builder?_
- _Enjoys working in a fast-paced office environment?_
- _Ready to work for a growing company that values your input and creativity?_

**If this sounds like you, you could be the new Rockstar Customer Support Specialist we are looking for to join our team**

**Who We Are**:
Since Covid restrictions have shifted, we hit the ground running with new fast-paced growth, and our strongest team to date.

We remain solid in our belief that happy employees make a business grow, which is why we place a huge value on office environment, goals and incentives, competitive salaries, and work/life balance.

We're a small company with big goals and are currently setting the groundwork for scale at a massive level over the next 12 months, giving a HUGE opportunity for earning ability and advancement for years to come

**Duties and Responsibilities of the Customer Support Specialist**:
We produce custom portable backdrops for events and exhibitions. Your role will be to support current and future customers with orders. Expect to:

- Support customers in the purchase of their new display
- Help address any customer service issues such as lost packages, missed deadlines, etc.
- Work with clients across multiple industries such as entertainment, medical, finance, tech, etc
- Follow up regularly to ensure customer needs are met
- Help to maintain client deadlines
- Coordinate with colleagues in job management, artwork submission, and product delivery deadlines
- Follow through with customers to ensure they stay informed each step of the claims resolution process

**Experience and Requirements of the Customer Support Specialist**:
We hire based on cultural fit Although education and experience are important for the role, we place a large importance on personal character, drive, and ability. We are looking for someone who is:

- Well versed in product sales support or customer service, with at least one year of relevant experience
- Excited to communicate and collaborate with many different clients on a daily basis
- Positive, upbeat, "can-do" attitude with a penchant for problem-solving and helping others
- A team player, but works well without being micro-managed or given close daily instruction
- Detail oriented, fast learner, and technologically inclined
- Thrives in a fast-paced environment
- Fluent in English (verbal and written)
- Shares our values of personal accountability, positivity, and professionalism

**Perks and Benefits of the Customer Support Specialist**:
We truly feel that happy employees make the best employees That is why we offer competitive wages and room for advancement as we grow.
- Competitive pay and solid earning potential
- Revenue share program - bonuses based on monthly company revenue
- Annual raises
- Paid vacation and sick days
- Competitive benefits package including Extended Health Coverage, Dental, Vision, and Life
- Prime Yaletown location next to the best spots for lunch and coffee (and after work happy hours)
- Great office vibe that includes free snacks and video games
- Ability to contribute, collaborate and be part of a growing company
- A professional, yet fun culture where you are valued
- Regular team celebrations for everything from birthdays to milestone achievements
- Quarterly company outings such as dinners, hockey games, and casino nights

**Interested? We'd love to hear from you**

**Job Types**: Full-time, Permanent

**Salary**: From $41,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Vancouver, BC V6B 1H4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer Support / Client Services Occupations: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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