Customer Support Specialist

1 month ago


Vancouver, British Columbia, Canada Tipalti Full time

**Job Summary**

The Customer Support Specialist will work closely with customers to resolve technical issues and provide exceptional support. This role requires strong communication skills, technical knowledge, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and issues through Zendesk
  • Investigate and troubleshoot technical issues with the product
  • Collaborate with the Support team on projects and initiatives

About You:

  • Undergraduate degree in a technical or business-related field, or equivalent experience
  • 2+ years of providing hands-on customer-facing technical support
  • Experience in a SaaS and/or Fintech environment preferred
  • Excellent written and verbal communication skills in English
  • Ability to work in a dynamic environment, managing multiple priorities with detail and accuracy
  • Strong problem-identification and problem-solving skills
  • Experience working with ticketing systems (e.g., Zendesk) and/or CRM systems (e.g., Salesforce)
  • Experience with payment systems preferred
  • Experience and understanding of APIs is helpful
  • Experience with reading and understanding HTML and other code is helpful

What We Offer:

  • Hybrid working model with 3 days in office
  • Competitive salary and stock options
  • Matching RRSP
  • Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
  • Maternity, Paternity and Fertility Treatment benefits
  • 15 days of PTO
  • Subsidized lunch on office days
  • Fresh fruit, snacks & drinks in office
  • Dog-friendly office
  • Conveniently located close to transit
  • Phone/internet allowance
  • Regular company-wide social events

The anticipated base pay rate for this position is CAD $65,000 - $72,000 per annum.



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