Senior Customer Support Specialist

1 month ago


Vancouver, British Columbia, Canada Dapper Labs Full time
Customer Support Specialist

Dapper Labs is seeking a skilled Customer Support Specialist to join our Global Customer Support team. As a key member of our team, you will be responsible for providing exceptional support to our users, helping them navigate our Dapper Wallets and collectible experiences.

Key Responsibilities:
  • Provide timely and effective support to customers through various channels, including email, chat, and messaging.
  • Collaborate with internal teams to resolve complex issues and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our products and services to effectively address customer inquiries.
  • Work closely with the customer success team to identify and address potential support issues.
  • Contribute to the development of support processes and procedures to ensure seamless customer support.
Requirements:
  • 3+ years of experience in customer support, preferably in the crypto and/or startup industries.
  • Excellent communication and writing skills, with the ability to empathize with customers and provide clear, concise solutions.
  • Strong experience with CRM tools, such as Zendesk, and working in high-volume support centers.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a cutting-edge technology company.


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