Security Dispatcher

5 months ago

Vancouver, Canada GardaWorld Full time

Do you love having a major impact on your team and the safety of your work environment? Then you have come to the right place

We are looking for an experienced Security Dispatcher to work at **Simon Fraser University,** Burnaby campus. **As a Security Dispatcher, your primary role is to provide excellent customer service as the first point of contact for students, faculty, staff, and the general public. You're responsible for ensuring the safety of all on the campus.

We offer a range of opportunities that will help you achieve your long-term goals.

**What's in it for you**:

- Industry-leading wages of $26.20 - $30.30
- Medical benefits after probation
- Comprehensive training
- Employee recognition awards
- Belong to a connected, highly supportive and caring team

**What you'll be doing**:

- Monitor and coordinate response to campus theft, intrusion, DSC, panic, fire-alarms, and other on-campus critical responses
- Respond and provide direction to incoming telephone calls which may include emergency calls for medical, fire, police, and other emergent matters
- Document activities as per department procedures
- Operate computer software and equipment to quickly and accurately complete tasks under time constraints
- Facilitate after-hours troubleshooting, communications, and notifications

**What we're looking for**:

- Ability to monitor simultaneous pieces of information, prioritize, track resources, and make decisions under pressure
- Ability to be patient and kind in stressful situations
- Ability to understand and work effectively in a diverse, multicultural university environment
- Strong computer skills with a minimum typing speed of 50 WPM
- Exceptional oral and written communication
- Valid BC Security License

**Preferred Requirements**:

- Experience with Resolver Core or Perspective Incident Management System, Milestone, Lenel, Bosch, Honeywell EBI, Simplex and MS Office
- Experience with CCTV, access control, and alarm monitoring
- Completion of post-secondary from a recognized educational institution
- Specialized training relating to persons in distress and critical incident response

SSVAN

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