Customer Service Ambassador
4 weeks ago
Provident Security is a leading security company in British Columbia, offering a wide range of services including security systems, access control systems, and home automation.
As a Customer Service Representative on our 24/7 Operations Center Team, you will be the nerve center of the company, working with clients to provide exceptional customer service and support.
About the Role
This is a full-time position that requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for monitoring and dispatching alarm events, troubleshooting technical issues, and providing excellent customer service to clients from diverse backgrounds.
Responsibilities and Duties
- Monitor and dispatch alarm events in a timely and efficient manner
- Troubleshoot technical issues and provide solutions to clients
- Dispatch our Mobile Team to respond to emergency situations
- Book Homewatches and create service jobs as needed
- Program alarm panels and take payment from clients
Qualifications and Skills
- Proven ability to deliver exceptional customer service in a call center environment
- Previous experience working in a fast-paced environment with multiple priorities
- Ability to multitask and prioritize tasks effectively
- Excellent communication and problem-solving skills
- Full availability to work 24/7 hours, including evenings, weekends, and holidays
Benefits
- $45,000 - $55,000 per year, depending on experience
- Paid training and ongoing support
- Great work environment with opportunities for advancement
- Extended Health Benefits
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