Customer Service Ambassador

4 weeks ago


Vancouver, British Columbia, Canada Provident Security Full time

Provident Security is a leading security company in British Columbia, offering a wide range of services including security systems, access control systems, and home automation.

As a Customer Service Representative on our 24/7 Operations Center Team, you will be the nerve center of the company, working with clients to provide exceptional customer service and support.

About the Role

This is a full-time position that requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will be responsible for monitoring and dispatching alarm events, troubleshooting technical issues, and providing excellent customer service to clients from diverse backgrounds.

Responsibilities and Duties

  • Monitor and dispatch alarm events in a timely and efficient manner
  • Troubleshoot technical issues and provide solutions to clients
  • Dispatch our Mobile Team to respond to emergency situations
  • Book Homewatches and create service jobs as needed
  • Program alarm panels and take payment from clients

Qualifications and Skills

  • Proven ability to deliver exceptional customer service in a call center environment
  • Previous experience working in a fast-paced environment with multiple priorities
  • Ability to multitask and prioritize tasks effectively
  • Excellent communication and problem-solving skills
  • Full availability to work 24/7 hours, including evenings, weekends, and holidays

Benefits

  • $45,000 - $55,000 per year, depending on experience
  • Paid training and ongoing support
  • Great work environment with opportunities for advancement
  • Extended Health Benefits


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