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Full- Time Alarm Monitor

1 month ago


Vancouver, Canada Provident Security Full time

**About Provident**
Provident Security is British Columbia’s only full service security company. We do it all; from supplying and installing security systems, access control systems, integrated home automation systems to monitoring those same systems in our own Vancouver based monitoring station. We have our own mobile response team and our own static and event guard team which is where we first started.

**About the Role**
As an Alarm Dispatcher on our 24/7 Operations Center Team, you will work in the nerve center of the company. From dispatching 911 to programming cameras, Provident is about helping people. Our entire business centers around other people's emergencies, so if you love thinking on your feet and coming up with creative solutions, this is the place for you

**Perks & Benefits**
- Competitive salary $18.00-$24.00/hr
- Paid training and ongoing support
- Transit accessible work environment and opportunities for future hybrid work model
- Extended Health Benefits
- Opportunity for advancement

**Responsibilities and Duties**
- Monitoring and dispatching on alarm events
- Troubleshooting technical issues and creating service jobs
- Dispatching 911 to emergency situations
- Coordinating with clients and multiple teams during incidents
- Programming of video, alarm, and automation systems

**Qualifications and Skills**
- Proven ability to deliver exceptional customer service
- Currently have or able to obtain your security license, have no criminal record, and are legally entitled to work in Canada
- Ability to multitask
- Ability to quickly and effectively recognize a problem, determine the cause, take appropriate action and follow-up if necessary
- Ability and experience working with clients from a diverse background in a courteous, professional, and confidential manner
- Attention to detail and accuracy
- Excellent command of the English language, both verbal and written
- Full availability to help us provide 24/7 coverage

**Assets**
- Ability to speak Mandarin or Cantonese
- 2+ years of customer service in fast food customer service or building concierge
- Able to type 60+ WPM
- _Provident is committed to a discrimination & harassment free work environment and providing a diverse, equal and inclusive space for all our employees. We seek people from all backgrounds to join our teams and we encourage our employees to bring their authentic and best selves to work._