Security Control Center Operator

6 months ago

Vancouver, Canada BLACKBIRD SECURITY INC Full time

Blackbird Security Inc. is hiring a **Security Control Center Operator & Dispatcher **to join our **Vancouver, BC Headquaters.**

Your role is key in ensuring that our operations run smoothly and that our field management teams are supported in effectively staffing their regions. This position is one with a large potential for growth within the department and the company.

You will possess very strong organizational and time-management skills, will be proficient in Microsoft Office Suite, and is comfortable learning and using new software systems. To succeed in this role, you must have a background and/or education in office administration, scheduling, or security. This role requires the incumbent to have very strong communication skills and to be comfortable interacting with external clients regularly.

You will take direction from our National Scheduling Manager, ultimately supporting our CEO and Director of Operations by fulfilling the basic operations of this role.

This is a part-time position, between 24 - 36 hours per week, which would equate to around 2 - 3 shifts per week ; with a mixture of daytime and overnight shifts. The shift timing for this role is 12 hours, from 7am to 7pm and 7 pm - 7 am. This department operates 24/7.

This role will be primarily in-person at our Vancouver, BC office with some work-from-home flexibility based on the incumbents assigned schedule.

**Responsibilities**
- Complete time approvals in TrackTik.
- Review, approve, and help create weekly schedules.
- Help managers troubleshoot scheduling and sign-in/sign-out issues.
- Assist managers in making last-minute scheduling changes.
- Support the National Scheduling Manager with any scheduling maintenance.
- Participate in and perform ad-hoc tasks to support the National Management team in achieving organizational and operational goals.
- Take ownership of TrackTik administration.
- Effectively and professionally communicate with clients when necessary.
- Efffectively and professionally communicate with security guards when necessary.
- Support the office team with systems administration as required.
- Assist with general office administration as required.
- Complete, review, or send reports as required.
- Work on various operational projects assigned to you.
- Act in a dispatch manner for last-minute coverage calls.
- Assist the Mobile Operations Team with projects.
- Assist with ad-hoc projects and provide support as needed to the administrative and leadership teams.

**Requirements**:

- Post-secondary education is preferred.
- Excellent communication skills.
- Excellent verbal and written English language skills.
- Experience in the security industry is highly preferred, but not necessary.
- Shift Scheduling experience on a large scale is key for success in this role.
- Proficient in Microsoft Office.
- Experience using TrackTik is ahigh preferred.
- Tech-savviness is a huge benefit for this role.
- Able to commute to our Vancouver, BC office.

**What’s in for you?**
- Competitive wages
- Flexible schedules
- Paid training and growth opportunities to succeed in your role
- Career advancement opportunities through promotion from within
- Recognition programs and bonuses
- Goodlife Fitness Gym Membership - 25% discount on all membership fees (all tiers), $0 enrollment fees and share with one family member (post completion of the probationary period)
- **About Blackbird Security**_
- Make a difference by joining Canada’s fastest
- growing National Security Company. We offer opportunities for personal and professional growth through career development pathways, mentorship by our dedicated management team, flexible schedules and competitive wages._
- We are a National Canadian security company servicing clients coast to coast with major branches across Canada's all 10 provinces. We are committed to bettering the community by providing excellent security services which fit the unique needs of our clients and the communities we serve. Our reputation is built by exceeding standards of performance and providing superior customer service to our clients._
- We provide security services to a wide-range of clients from retail stores, high-end retail stores, residential buildings, campuses, municipal offices, warehouses and many more._
- **Join our dedicated security team today**_

**Job Types**: Part-time, Permanent, Casual

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 12 hour shift
- Monday to Friday
- Night shift
- Weekends as needed

Application question(s):

- Are you available to work on a part-time basis?
- Are you available to work from 7am to 7pm and from 7 pm to 7 am?

**Experience**:

- Security: 1 year (preferred)
- Administrative: 1 year (required)
- Scheduling: 1 year (required)

Work Location: In person

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