French and English Life Insurance Contract

4 weeks ago


Toronto, Canada DXC Technology Full time

**French and English Life Insurance contract administrator**
- ** Essential Job Functions**:

- Answers telephones and responds to complex customer questions and/or forwards call to appropriate personnel.
- Research customer inquiries and responds to appropriate parties in a timely manner.
- Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
- Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
- Interfaces with team personnel, management, and customers in reference to customer service issues.
- Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
- Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
- Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

**Basic Qualifications**
- High school diploma or G.E.D.
- Four or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software

**Other Qualifications**
- Business and analytical problem solving skills
- Communication skills
- Ability to work independently
- Ability to follow oral and written directions

**Work Environment**
- Office environment
- May require shift work
- ** Fonctions essentielles de l’emploi**:

- Répondre aux appels téléphoniques et répondre aux questions complexes des clients et/ou transmettre les appels au personnel approprié.
- Rechercher les demandes des clients et répondre aux parties appropriées en temps opportun.
- Enregistre les appels, traite les demandes et met à jour l’historique des comptes avec les résultats de l’enquête afin d’inclure la documentation appropriée.
- Traite et distribue le courrier entrant et sortant pour plusieurs clients conformément aux accords de niveau de service établis.
- Effectue la saisie des données et fait correspondre les documents aux comptes appropriés pour vérifier l’exactitude des informations à jour.
- Inter agir avec le personnel de l’équipe, la direction et les clients en ce qui concerne les problèmes de service à la clientèle.
- Examiner les rapports des clients sur une base hebdomadaire pour assurer l’intégrité des données ; Préparer et soumettre un rapport à la direction.
- Examiner et recommander des modifications aux procédures et au flux de travail, le cas échéant, pour assurer un traitement efficient et efficace des transactions.
- Surveille les transactions quotidiennes pour s’assurer que la politique et les procédures sont conformes à l’accord de niveau de service.
- ** Qualifications de base**:

- Diplôme d’études secondaires ou G.E.D.
- Quatre ans ou plus d’expérience en service à la clientèle ou autre expérience téléphonique
- Expérience de travail avec les fonctions organisationnelles et le personnel
- Expérience de travail avec des télécopieurs, des logiciels informatiques et la technologie téléphonique
- Expérience de travail et compétence dans l’utilisation de logiciels de centre d’assistance
- ** Autres qualifications**:

- Compétences en affaires et en résolution de problèmes analytiques
- Compétences en communication
- Capacité à travailler de façon autonome
- Capacité de suivre les instructions orales et écrites
- ** Environnement de travail**:

- Environnement de bureau
- Peut nécessiter un travail par quarts

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.



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