Insurance Licensing and Contracting Administrator

3 weeks ago

Toronto, Canada DXC Technology Full time

This role is less IT related and more insurance specific. It is the perfect opportunity to begin your career in the Insurance industry

This position is to work remotely from Nova Scotia or anywhere in Canada.

As a member of the Licensing & Contracting team, you will be primarily focused on advisor contract setups, agent database maintenance, transfers and license sponsorship. You will also be accountable for providing a superior level of customer service to our client, distributors and advisors on a daily basis.

You will:

- Ensure all agents onboarding and maintenance requests are reviewed for in good order requirements and are processed accurately within established service standards
- Communicate (written and verbal) effectively with all customers
- Maintain accurate records based on company standards and policies within the workflow system
- Document issues and respond to requests
- Produce weekly workflow report to department leadership
- Liaise with other departments within the company
- Participate in recommending improvements to service
- Assist team members with backlogs
- Process any other task as needed by the team.

**What we are looking for**
- Bilingual - French/English is a requirement.
- Strong Knowledge of the life insurance industry and distribution/advisor channels.
- 1-2 years of customer service experience.
- College diploma or university graduate.
- Strong attention to detail and accuracy with ability to multitask.
- Excellent organizational and time-management skills.
- Ability to thrive in a high-volume environment.
- Excellent verbal and written English communication skills (French an asset).
- Ability to work well, both independently and as part of a team.
- Positive, customer service-oriented attitude with a commitment to offer superior service.
- Good knowledge of MS Office product suite.

LI-LV1

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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