Service Consultant

4 months ago

Ottawa, Canada Cowan Insurance Group Full time

The Bilingual Service Consultant, reporting to the Supervisor, International & Partnership Programs, is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration / Third Party Payor services.

**What you will do**:

- Support our Consultants and other internal partners in managing the ongoing activity for our clients with TPA/TPP services;
- Resolve and address escalated client issues and inquiries along with coordinating with internal departments and /or carriers;
- Provide service support to our clients and members relating to the administration of their group benefit plans
- Determine and work towards resolution of any discrepancies found within contracts, booklets, and our processes in adherence with the client’s wishes or with policy;
- Proofread booklets and contracts for accuracy and ensure compliance with client’s requirements, legislation, and collective bargaining agreements;
- Review, prepare & peer review analysis of regular reporting, benefit summaries, amendments, and employee presentations/communications;
- Prepare marketing submissions, including benefit comparisons and change of carrier procedures;
- Draft employee announcements if required related to change in carrier and deliver all relevant documents;
- Ensure the smooth transition of benefits ensuring any client risk and exposure is mitigated;

**What you will bring**:

- Completed post-secondary degree or a combination of equivalent professional experience and training
- Minimum of three to five years of professional work experience in a similar role, strong communication skills, both written and verbal;
- Bilingual English/French written and oral communication required;
- Strong prioritization skills and flexibility to work in a fast-paced environment;
- Strong attention to detail and a high degree of accuracy;
- Demonstrates sound judgement, ethics and integrity;
- Creative problem solver with the ability to identify issues, recommend solutions and create suitable plans for resolution;
- Strong customer service and caring attitude;
- Knowledge of EPIC, (CRM tool), an asset.

**Who We Are**:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027

**What sets us apart?**

**Be in good company**

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment

**Are you interested?**

Please Apply

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

  • Service Consultant

    7 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Service Consultant to join our team in Ottawa. The Service Consultant serves as the main point of contact between People Corporation and our clients. The Service Consultant will play an integral role in managing the implementation of new clients as well as providing top notch support to our existing clients. **The Service Consultant...

  • Consultant - Consulting Services

    3 weeks ago

    Ottawa, Canada LinHR Consulting Inc. Full time

    Organizational Design and Classification Consultant The contract period is around 3-4 months.The work location: Most of the time, work from own office, except for having meetings with clients in Ottawa, ON, Canada.Security Clearance: Valid Secret (Level II) Responsibilities Review relevant documentation and conduct on-site interviews with employees and...

  • Associate Consultant

    2 weeks ago

    Ottawa, Canada People Corporation Full time

    p>As part of a dedicated, professional team, you will provide consulting services to and manage projects for medium and large clients. You will participate, collaborate, and support the team and Benefits Consultant(s) in delivering impactful solutions to clients.The Associate Benefits Consultant will:Contribute to the overall design and management of group...

  • Bilingual Consultation Officer

    4 months ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**:National Policy Office **City**:Ottawa, ON **Type of position**:Hybrid with desk sharing **Job Term**:Permanent, full-time (35 hours per week) **Union/Non**: IAM local 3011 **Competition**: 24-54b The Professional Institute of the Public Service of Canada, a national union representing some 70,000 professionals and scientists throughout...

  • National Consultation Officer

    2 months ago

    Ottawa, Canada The Professional Institute of the Public Service of Canada Full time

    **Division**:National Policy Office **City**:Ottawa, ON **Type of position**:Hybrid with desk sharing **Job Term**: Two positions - One Permanent position, full-time (35 hours per week) - One 2-year term position, full time (35 hours per week) **Union/Non**: IAM local 3011 **Competition**: 24-54 The Professional Institute of the Public Service of...

  • Member Service Consultant

    7 months ago

    Ottawa, Canada CAA North & East Ontario Full time

    **POSITION: Member Service Consultant (MSC)** **LOCATION**:Nepean Travel Store, 1331 Clyde Ave. Unit** **105, Ottawa, ON** **TERM: Full-Time, Permanent** Our retail travel business is growing, and we are looking to hire 2 Member Service Consultant at our Nepean Store to assist our Members with all their Membership needs. At CAA North & East Ontario we...

  • Bilingual Service Consultant

    7 months ago

    Ottawa, Canada Cowan Insurance Group Full time

    You are **organized** and your **attention to detail** is outstanding! You thrive on working **independently** and **efficiently**! You love the idea of working in a **dynamic** and **fast-paced **environment! You enjoy working with a team to provide **exceptional client service**! If you’re nodding yes, this **Bilingual Service Consultant** role in...

  • IT Service Management Consultant

    7 months ago

    Ottawa, Canada RJR Innovations Full time

    Job Responsibilities The IT Service Management Consultant will be responsible for on-site and remote support of a customer’s implementation. This is a consulting role with a heavy slant toward the technical aspects of a deployment. Provide leadership on the development of the Business Intelligence and architecture, for new service deployment and...

  • Bilingual Service Consultant

    6 months ago

    Ottawa, Canada Cowan Insurance Group Full time

    Cowan Insurance Group is looking for a **Bilingual Service Consultant** to join our team! Reporting to the Supervisor, International & Partnerships Programs. The Bilingual Service Consultant is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration (TPA) / Third Party Payor (TPP)...

  • Professional Services Consultant

    6 months ago

    Ottawa, Canada Magnet Forensics Full time

    Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their...

  • Customer Service Consultant

    6 months ago

    Ottawa, Canada Produits pour Toitures Fransyl Ltée Full time

    **Summary of duties**: Reporting to the Ottawa Branch Manager, the Cusotmer Service consultant is responsible for forwarding various customer requests to the right people. He/She will work closely with several company departments to provide administrative support. **Responsibilities**: - Handling of customer requests (price inquiries, material information,...

  • Customer Service Consultant

    6 months ago

    Ottawa, Canada Produits pour Toitures Fransyl Ltée Full time

    **Summary of duties**: Reporting to the Ottawa Branch Manager, the Cusotmer Service consultant is responsible for forwarding various customer requests to the right people. He/She will work closely with several company departments to provide administrative support. **Responsibilities**: - Handling of customer requests (price inquiries, material information,...

  • Strategic Financial Services Consultant

    7 days ago

    Ottawa, Ontario, Canada Scotiabank Full time

    We are seeking a Strategic Financial Services Consultant to join our team at Scotiabank. As a key member of our organization, you will be responsible for developing and deepening client relationships by providing high-quality advice and service within the mass affluent market.Your primary focus will be on investment sales and new client acquisition, as well...

  • Bilingual Service Consultant

    7 months ago

    Ottawa, Canada Cowan Insurance Group Full time

    Cowan Insurance Group is looking for a Bilingual Service Consultant to join our team! Reporting to the Supervisor, International & Partnerships Programs. The Bilingual Service Consultant is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration (TPA) / Third Party Payor (TPP)...

  • Individual Financial Services Consultant

    7 months ago

    Ottawa, Canada People Corporation Full time

    We are seeking a Individual Financial Services Consultant (LLQP) to join our Coughlin team in Ottawa. Individual Financial Services Consultant (IFS) will offer guidance to customers regarding various insurance offerings such as life, living benefits, travel insurance, and registered products like RESP, RRSP, and TFSA. Maintain and nurture a designated...

  • Service Consultant Lead

    3 weeks ago

    Ottawa, Ontario, Canada Tubmanchev Full time

    Full Job DescriptionTubmanchev, a family-owned business since 1963, offers an exceptional service experience to every customer. The role of Service Consultant is critical in delivering this promise.As a key liaison between customers and the dealership, you will be responsible for ensuring timely maintenance and service work while maintaining high customer...

  • Itsm Consultant

    7 months ago

    Ottawa, Canada RJR Innovations Full time

    We are seeking an IT Service Management Consultant in our Professional Services Department. This position will be located in our newly designed Ottawa office and will report to the Director of Professional Services. The IT Service Management Consultant will represent the customer’s requirements throughout the implementation lifecycle. Therefore the IT...

  • Consultant en services conseils

    2 weeks ago

    Ottawa, Canada ROSS Full time

    div>Our client is a global professional services organization. With lots of career growth opportunity, great training and interesting projects, use your PeopleSoft 8.x functional experience to begin a new and exciting career as an Implementation Consultant, Senior Consultant or Manager.This is a permanent position which could require extensive travel across...

  • Member Service Consultant

    7 months ago

    Ottawa, Canada CAA North & East Ontario Full time

    **CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**: CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We...

  • Cost Consultant | Construction Consultancy

    2 weeks ago

    Ottawa, Canada Turner & Townsend Group Full time

    p>Turner & Townsend is a leading independent professional services company. From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.With 133 offices in 49 countries, we...