Service Consultant

4 weeks ago


Ottawa, Canada People Corporation Full time

We are seeking a Service Consultant to join our team in Ottawa.

The Service Consultant serves as the main point of contact between People Corporation and our clients. The Service Consultant will play an integral role in managing the implementation of new clients as well as providing top notch support to our existing clients.

**The Service Consultant will**:

- Manage the implementation of new clients/change in carriers
- Develop and maintain project plans
- Maintain all documentation for clients - contracts, booklets, collective agreements
- Request and review contract amendments
- Review contract and employee booklets for accuracy
- Function as an advocate on behalf of our clients in the group benefits marketplace and position People Corporation as an expert intermediary in the marketplace
- Attend regular service meetings with clients
- Complete minutes and action items from client meeting/conference calls. Ensure all follow up action items are complete - including any necessary follow ups with the consultant and analyst assigned to the account
- Prepare communication material and customized individual packages for each employee, as required
- Conduct employee meetings - confirm the parameters of this task with your manager
- Inform clients on new industry initiatives and trends
- Handle day to day service issues and escalated service issues
- Assist with financial reporting as requested by the consultant and/or analyst (particularly during busy renewal season)

**T**o be successful **as a** **Service Consultant** with People Corporation, you will need**:

- A background in group benefits including a sound understanding of industry practices and procedures
- Effective communication skills, including verbal, non-verbal and written
- Project and process management skills, able to prioritize and meet deadlines
- Adaptable and accountable
- Judgment and critical thinking skills
- Effective negotiation skills
- Proficiency in Microsoft Office
**- Fluency in both English and French

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.



  • Ottawa, Ontario, Canada Mastercard Full time

    About Our TeamOur Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations.Job DescriptionWe are seeking an experienced Consulting Services Leader to join our team. As a Consulting Services...

  • Service Consultant

    7 days ago


    Ottawa, Canada Cowan Insurance Group Full time

    You’re passionate about providing professional, friendly **customer service** and advice to our clients. You’re a **people person** who enjoys building long-lasting relationships with insurance carriers, industry leaders and your colleagues. You’re **detail-oriented** with strong problem solving skills that will enable you to put together solid...

  • Service Consultant

    6 days ago


    Ottawa, Ontario, Canada Barrie Subaru Full time

    At Barrie Subaru, we are seeking a highly motivated and detail-oriented Service Consultant to join our team. As a key member of our customer-focused department, you will be responsible for handling all incoming customer appointment inquiries with professionalism and efficiency.We value our employees and believe in our staff's work-life balance and career...


  • Ottawa, Ontario, Canada Advantage 360 Full time

    Advantage 360 is seeking a skilled Technical Services Consultant to join our growing team. As a Technical Services Consultant, you will be responsible for implementing complex software solutions for our customers, ensuring that they are satisfied with the quality of our products and services.About Us:We have been growing since 1992 and now work with some of...


  • Ottawa, Ontario, Canada Assent Inc Full time

    Requirements & QualificationsExcellent Communication Skills: English and German proficiency required; additional languages are considered an asset.Work Experience: Minimum 3 years related work experience in customer success, project management, or consulting roles.Project Management: Working knowledge of consultative customer management and/or project...


  • Ottawa, Ontario, Canada Cowan Insurance Group Full time

    Cowan Insurance Group is looking for a Bilingual Service Consultant to join our team Reporting to the Supervisor, International & Partnerships Programs. The Bilingual Service Consultant is responsible for providing service and analytics excellence to our national and international clients with Third Party Administration (TPA) / Third Party Payor (TPP)...


  • Ottawa, Canada CAA North & East Ontario Full time

    **POSITION: Member Service Consultant (MSC)** **LOCATION**:Nepean Travel Store, 1331 Clyde Ave. Unit** **105, Ottawa, ON** **TERM: Full-Time, Permanent** Our retail travel business is growing, and we are looking to hire 2 Member Service Consultant at our Nepean Store to assist our Members with all their Membership needs. At CAA North & East Ontario we...


  • Ottawa, Ontario, Canada WTW Full time

    As a consulting expert at WTW Affinity, you will play a critical role in supporting our clients' needs through analysis, recommendations, and implementation of personalized solutions. You will work closely with our team to develop and implement strategic plans that meet client objectives and drive business growth.The successful candidate will have a strong...


  • Ottawa, Ontario, Canada Cognizant Full time

    About Us: Cognizant is a leading professional services company, transforming clients' businesses for the digital era. Our industry-based approach helps clients envision, build, and run more innovative and efficient operations.The Job: We're seeking an experienced Associate Director to join our Project and Program Management Center of Excellence. As a trusted...


  • Ottawa, Canada Cowan Insurance Group Full time

    You are **organized** and your **attention to detail** is outstanding! You thrive on working **independently** and **efficiently**! You love the idea of working in a **dynamic** and **fast-paced **environment! You enjoy working with a team to provide **exceptional client service**! If you’re nodding yes, this **Bilingual Service Consultant** role in...


  • Ottawa, Ontario, Canada Scotiabank Full time

    Job DescriptionThe Customer Service Consultant is responsible for providing excellent customer service to our clients. This includes answering customer inquiries, resolving issues, and ensuring that all customer interactions are positive and memorable.Key Skills and QualificationsExcellent communication and interpersonal skills.Ability to work in a...


  • Ottawa, Canada LeverageTek Staffing Solutions Full time

    LeverageTek is actively seeking an ITSM Specialist for a 4-month contract with it’s Ottawa based customer. Hybrid – 3/days week onsite at Ottawa HQ Responsible for leading and driving best practices, innovation, and efficiency within the clients IT Service Delivery environment. • This role requires deep expertise in ITIL frameworks, ITSM tools,...


  • Ottawa, Ontario, Canada Protak Consulting Group, Inc. Full time

    About the Job:We are seeking an experienced Federal Public Service Consultant to join our team at Protak Consulting Group, Inc. As a consultant, you will play a crucial role in helping us deliver high-quality services to our clients in the Federal Public Service.Responsibilities:Develop and implement effective organizational design strategies to meet client...


  • Ottawa, Ontario, Canada Assent Inc Full time

    At Assent Inc, we value talent, energy, and passion. As an Implementation Consultant, you will join our team of professionals dedicated to delivering exceptional customer experiences. Our comprehensive professional services department provides a wide range of duties focused on ensuring program success through the successful implementation of Assent's...


  • Ottawa, Ontario, Canada Aviso Wealth Inc Full time

    Aviso Wealth Inc is committed to delivering exceptional client experiences through our team of experienced and knowledgeable professionals. As a Financial Services Consultant, you will play a key role in providing expert advice and guidance to our clients on investment products and services.This is an excellent opportunity to leverage your technical...


  • Ottawa, Ontario, Canada Scotiabank Full time

    About the Opportunity:We are looking for a Financial Services Consultant to join our team. In this role, you will be responsible for providing exceptional client experiences and facilitating seamless transitions of client relationships from Retail Banking to Scotia Wealth Management.Key Responsibilities:Facilitate client needs assessments with Retail...


  • Ottawa, Ontario, Canada Protak Consulting Group, Inc. Full time

    The Protak Consulting Group, Inc. is looking for an experienced Organizational Design and Classification Consultant to join our team for a new federal government project.RequirementsYou must provide references with your resume.Candidates must hold an active Security Clearance (Reliability Status at minimum).Key qualifications for this role...


  • Ottawa, Ontario, Canada LeverageTek Staffing Solutions Full time

    About the RoleWe are seeking an IT Service Management Specialist to lead and drive best practices, innovation, and efficiency within our client's IT Service Delivery environment. The ideal candidate will have deep expertise in ITIL frameworks, ITSM tools, and service strategy to enhance IT operations and ensure alignment with business goals.This role...


  • Ottawa, Canada People Corporation Full time

    We are seeking a Individual Financial Services Consultant (LLQP) to join our Coughlin team in Ottawa. Individual Financial Services Consultant (IFS) will offer guidance to customers regarding various insurance offerings such as life, living benefits, travel insurance, and registered products like RESP, RRSP, and TFSA. Maintain and nurture a designated...


  • Ottawa, Ontario, Canada Canon Canada Full time

    **Job Description:**As a Managed IT Services Consultant at Canon Canada, you will be responsible for identifying and engaging with potential clients to drive business growth. You will collaborate with the sales team to maximize outreach and leverage existing relationships.**Key Responsibilities:**Develop tailored technical solutions and presentations in...