Customer Service Consultant

6 months ago


Ottawa, Canada Produits pour Toitures Fransyl Ltée Full time

**Summary of duties**:
Reporting to the Ottawa Branch Manager, the Cusotmer Service consultant is responsible for forwarding various customer requests to the right people. He/She will work closely with several company departments to provide administrative support.

**Responsibilities**:

- Handling of customer requests (price inquiries, material information, project information, tooling and equipment questions, etc.);
- Order submission;
- Project follow-up in the company's in-house software;
- All other related tasks.

**Required training**:

- Study in a relevant field;
- Minimum of 2 years experience in a similar position.

**Skills required**:

- Advanced knowledge of the Office suite;
- Bilingual (French and English) a strong asset;
- Experience in sales (an asset);
- Ability to manage several tasks simultaneously;
- Organizational and planning skills;
- Self-motivated;
- Strong customer focus;
- Team player.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Wellness program

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 2 years (required)

**Language**:

- english (required)
- french (preferred)

Work Location: In person



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