Member Service Consultant

7 months ago

Ottawa, Canada CAA North & East Ontario Full time

**CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.**:
CAA North & East Ontario offers a wide range of career opportunities in our Head Office / Administration Center (Finance, IT, Marketing etc); our award winning Call Centers; Emergency Roadside Assistance and our full service CAA Stores. We are an equal opportunity employer with some excellent benefits.

**Why work with us?**:

- We help people develop their professional interests and support career development within the Club
- We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- Generous paid time off policies
- Defined Contribution Pension Plan
- Our members are the best, and all our full time staff are members
- (* for employees working a minimum of 30 hours a week for a minimum of one calendar year)_
- We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.
- We offer Educational Travel Tours (familiarization trips) to our travel employees.
- Generous discounts on merchandise sold in stores and applicable discounts on travel.
- You will not be bored We are a medium sized employer (less than 200 employees) who do a lot of interesting things.
That means our employees are empowered to ask questions & provide input and we can act on it quickly.

**POSITION: Member Service Consultant (MSC)**

**LOCATION**:Nepean Travel Store, 1331 Clyde Ave. Unit105, Ottawa, ON**

Our retail travel business is growing, and we are looking to hire Member Service Consultants to assist our Members with all their Membership needs.

At CAA North & East Ontario we provide opportunities for personal and professional growth, and we recognize all associates outstanding achievements. We are looking for associates who are problem solvers and innovative thinkers, those who take pride in their career and work collaboratively within the organization. If you enjoy working with the public and will offer exceptional customer service, then this is the role for you.

**Responsibilities**:

- Promote and sell CAA Memberships, promoting upgrades, automatic renewal, and additional associate Members.
- Provide Members with services such as auto travel materials, passport photos, and International Drivers Permits (IDP).
- Answer Member/client inquiries and collect leads for store Travel Consultants and Home and Auto Insurance agents.
- Assist Members when using CAA Express, our in-store self-serve kiosk.
- Various administrative duties including restocking brochures and merchandise, conducting inventory, and accepting insurance payments.
- Participation in local networking/community events if needed.

**Requirements**:The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1-2 years of customer service and sales experience in a retail environment.
- Excellent written and oral communication skills.
- Fluency in both official languages.
- Ability to work varying store operational hours.
- Ability to lift boxes of brochures and merchandise required.

**Compensation**:

- Base Salary: $39,500.
- Lead bonus opportunity.
- Health & Dental Benefits
- Pension Plan.
- 2 Weeks Vacation
- CAA Membership.

Employment is contingent on a successful Criminal Background Check and references.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

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