Customer Service Consultant
3 months ago
**Summary of duties**:
Reporting to the Ottawa Branch Manager, the Cusotmer Service consultant is responsible for forwarding various customer requests to the right people. He/She will work closely with several company departments to provide administrative support.
**Responsibilities**:
- Handling of customer requests (price inquiries, material information, project information, tooling and equipment questions, etc.);
- Order submission;
- Project follow-up in the company's in-house software;
- All other related tasks.
**Required training**:
- Study in a relevant field;
- Minimum of 2 years experience in a similar position.
**Skills required**:
- Advanced knowledge of the Office suite;
- Bilingual (French and English) a strong asset;
- Experience in sales (an asset);
- Ability to manage several tasks simultaneously;
- Organizational and planning skills;
- Self-motivated;
- Strong customer focus;
- Team player.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Wellness program
Schedule:
- Day shift
- Monday to Friday
**Experience**:
- Customer service: 2 years (required)
**Language**:
- french (required)
- english (required)
Work Location: In person
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