IT Service Management Consultant

6 months ago


Ottawa, Canada RJR Innovations Full time

Job Responsibilities

The IT Service Management Consultant will be responsible for on-site and remote support of a customer’s implementation. This is a consulting role with a heavy slant toward the technical aspects of a deployment.

Provide leadership on the development of the Business Intelligence and architecture, for new service deployment and lifecycle management Implement designs, taking into consideration company and industry best practices Prepares thorough technical documentation on the systems and programs developed Responsible for a leading role in the development of commercial-grade software applications Willingness to travel a minimum of 50% – Travel may vary and be irregular in order to meet the objectives of employment and to accommodate the changing needs of the Company

Job Requirements, Essential

Progressive experience in maintaining, designing and implementing IT infrastructure solutions. Project management skills and discipline Excellent Report writing skills. Strong professional image. Ability to focus, work well, and remain even keeled under pressure. Excellent analytical, interpersonal, and oral and written communications skills. Ability to multi-task and consistently meet key deadlines. Ability to work independently and provide quality output with minimal supervision/direction. Can communicate and interact effectively at all levels of the organization.

Job Requirements, Desirable

Programming (HTML, JAVA) Database Design Bilingualism is a definite asset Configuration management and deployment applications Microsoft Office suite and Microsoft Project

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