Information & Referral Coordinator/care Coordinator

5 months ago

North York, Canada Canadian Mental Health Association Toronto Branch Full time

**Information & Referral Coordinator/Care Coordinator -** **Integrated Care Pathway for Schizophrenia** (Full-Time Permanent)**:
**The Role and Opportunity**:

- This is a blended role of Information, Intake and Referral Coordinator and Care Coordinator for Integrated Care Pathway for Schizophrenia (Partnership with Ontario Shores, CMHA Durham, and SHN). The clinician will have sound knowledge of clinical issues in the area of mental health and addiction as well as strong skills in complex care coordination between and within organizations. The details of each role is as outlined and as this is a new position there will be opportunities to enhance and fine tune the responsibilities:

- ** The Information, Intake & Referral Coordinator** serves as initial contact either by phone or in person; initiating basic clinical client screening; assessing requests made by the referral source and referring to appropriate resources; fielding incoming calls; developing and maintaining relationships with other community agencies to enhance available resources to clients; maintaining data base information.
- As a member of this innovative new team, the **Care Coordinator** will work closely with partner organizations as we implement an integrated care pathway for individuals with schizophrenia. This role will support the establishment of partnerships across multiple organizations by streamlining the coordination across different services and care providers. The aim is to create a seamless and integrated experience for people with the diagnosis of schizophrenia that the organizations currently and collectively serve.

**Salary: $54,124 - $62,733**

**Location: Scarborough, ON**

**Hours: 35 per week**

**About CMHA Toronto**
- CMHA Toronto is the city’s leading community mental health agency. We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope. At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness. By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more. Our goal? Help everyone thrive in the community.

**Responsibilities**

**Information, Intake Services**:

- Assess the service needs of the person seeking information and direct them to appropriate treatment and/or support services.
- Provide a range of options for care and links to them: phone numbers, hours of service, locations, and waiting lists.
- Assist callers by making telephone inquiries about services, eligibility, and what callers can expect.
- Screen completed referral forms to determine whether the program applied for is suitable.
- Request original consent forms to request hospital records.
- Record referrals on database system and on log sheet.
- Respond to follow-up calls from potential clients, family members, and referral sources.

**Care Coordination**:

- Participating as a mental health professional on an interprofessional team;
- Providing client-centered treatment coordination and care coordination;
- Reviewing and entering referrals in consultation with the team;
- Developing treatment goals and plans in collaboration with clients, their families, their support network and the interprofessional team; Providing clinical case management services; assessing for and recognizing signs of deterioration and institute actions to promote wellness and recovery.

**Experience & Education Required**:
**Education**:

- Post Secondary Degree/Diploma in Social Services or an equivalent

**Related Experience**:

- A minimum of three (3) to five (5) years of experience in community mental health, with knowledge of community programs and resources in the Greater Toronto Area.
- Experience providing service for people with diverse backgrounds.
- Experience researching and helping people find appropriate information.
- Experience with clinical records databases.

**Skills Required**:

- Demonstrated knowledge and ability to work with a Trauma Informed and Recovery oriented approach.
- A thorough understanding of the resources and skills required to provide professional community information and referral.
- Excellent assessment and communication skills.
- Ability to work effectively as part of an interdisciplinary team.
- Demonstrated knowledge of Mental Health, and relevant policies and legislation, such as the Mental Health Act and PHIPA is required
- Demonstrated competency in building therapeutic alliance and in crisis intervention skills

**Why Choose CMHA Toronto?**:
If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-lif

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