Family Care Coordinator

5 months ago

North York, Canada The Hive Paediatric Clinic Full time

**Family Care Coordinator**

**Who we are**:
The Hive is Toronto’s only boutique health care clinic designed specifically to treat babies, kids and teens. We help children, from newborns to teens, achieve their personal best by providing high quality Physiotherapy, Occupational Therapy and Speech Language Pathology in an innovative, fun and collaborative way.

**Our core values are**:

- Deliver leading edge, high quality therapy
- Build community, be community
- Go above and beyond
- Be excellent and exceptional
- Learn and relearn

**What we are looking for**:
We’re looking for a Family Care Coordinator to work alongside our management and therapy team. We're highly focused on creating an outstanding experience for our patients and their families and would love a Care Coordinator who is driven to help the practice grow, and loves working with people in a friendly, unique and fun environment.
- _Strong customer service skills:_ you will be interacting with a lot of different populations
- _Self-motivation_: you will be given a lot of autonomy to create processes, build patient experiences and cultivate outreach opportunities
- Warm and friendly disposition: people, especially kids, enjoy interacting with you
- _Outstanding organization_: there will be a lot to plan, arrange and carry out throughout the day, including managing client bookings and therapists schedules.
- _A problem solving mentality_: you're able to understand and recognize a family's concerns and help to find solutions
- _Great phone skills_: you can charm people with your pleasant demeanour, but also are able to effectively and expertly steer the caller towards booking an appointment
- _A sense of adventure_: we're constantly building connections, seeking new community partners, and finding new ways to reach potential clientele.
- Flawless and professional spoken and written English
- _Tenacity_: to check-in and follow up with patients and their families, as well as community partners and referral sources
- _Flexibility:_ working around kids and their families, things can be in flux
- _Must love kids:_ you will meet a lot of them

**What the role looks like**:
The Family Care Coordinator will report directly to The Hive’s Clinic Manager and Clinic Director while supporting the wonderful group of therapists at the clinic. We pride ourselves on maintaining a high standard and delivering the absolute best therapeutic care for our patients. As the first point of contact for patients, you will play a key role in setting this tone and ensuring an uncompromising level of professionalism and service.

The core of the Family Care Coordinator role is nurturing potential patients through the process of understanding our clinics’ services and ultimately booking them for an in-person or virtual consultation with the clinic. Specifically, the role involves:
**Patient Management (40%)**
- Comfortability with building relationships and rapport with families and kids
- Managing patient initial bookings, re-bookings and connecting with patients who are due for a visit to keep up with regularly scheduled therapy
- Greeting clients/families warmly, getting to know them, checking them in, screening them using our Covid protocols already in place.
- Using patient management software to book consultation appointments at the clinic, and using this software to its fullest capacity
- Having great knowledge of all services provided by the clinics so that you can answer questions during your client communication and confidently manage their bookings
- Sending out doctors correspondence, and following up referral partners

**Therapist and Director Support System (40%)**
- Assisting therapists with day to day tasks, including:

- Booking and rebooking patients
- Generating, sending and following up with doctor reports
- Managing therapists day-to-day schedules, as well as thinking ahead to maintain a full and successful schedule
- Helping in resource creation
- Following up with referral sources
- Assisting in the upkeep of toys and equipment and keeping the main areas of the clinic tidy and sanitized

**Client Lead Generation and Reputation Management (20%)**
- Connecting with community partners and potential referral leads, building and nurturing a relationship with them
- Utilizing social media to help build our brand and awareness
- Creatively thinking of new ways to build our brand and engage with the community
- Periodically interact with patients to understand their level of satisfaction and identify new opportunities to elevate their experience
- Respond to online reviews and inquiries to ensure the clinic is being represented in a consistently professional manner

**What makes this role awesome?**
- You get to work in a really cool, kid-first, friendly environment
- Be a part of making a difference in the lives of kids and their families everyday
- The Hive is an all-women team, owned and operated by a woman
- You will be a key team member in help

  • Family Care Coordinator

    5 months ago

    North York, Canada The Hive Paediatric Clinic Full time

    **Family Care Coordinator** **Who we are**: The Hive is Toronto’s only boutique health care clinic designed specifically to treat babies, kids and teens. We help children, from newborns to teens, achieve their personal best by providing high quality Physiotherapy, Occupational Therapy and Speech Language Pathology in an innovative, fun and collaborative...

  • Care Coordinator

    5 months ago

    North York, Canada Home and Community Care Support Services Full time

    **Job Description**: - Are you an experienced registered nurse (BScN), physiotherapist, occupational therapist, social worker, or speech language pathologist seeking a rewarding career that cares for others, in a professional practice that cares for you? You’re looking in the right place.As a - **Ca** **re Coordinator**, you will assess and determine...

  • Family Child Care Provider

    2 months ago

    North York, Canada JOAQUIN FAMILY Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: Experience an asset - Child care provider/assistant - or equivalent experience **Asset languages**: - Tagalog **Work site environment**: - Non-smoking **Work setting**: - Work in employer's/client's home **Tasks**: - Assume full...

  • Staff Development Coordinator

    5 months ago

    North York, Canada Hawthrone Care Centre Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Hawthorne Place Care Centre, we are...

  • Information & Referral Coordinator/care Coordinator

    5 months ago

    North York, Canada Canadian Mental Health Association Toronto Branch Full time

    **Information & Referral Coordinator/Care Coordinator -** **Integrated Care Pathway for Schizophrenia** (Full-Time Permanent)**: **The Role and Opportunity**: - This is a blended role of Information, Intake and Referral Coordinator and Care Coordinator for Integrated Care Pathway for Schizophrenia (Partnership with Ontario Shores, CMHA Durham, and SHN). The...

  • Early Childhood Educator

    5 months ago

    North York, Canada FAMILY DAY CARE SERVICES Full time

    **About Family Day**: Family Day Care Services is a non-profit, charitable organization with a long and distinguished history of providing high-quality early learning and child care services to children and families throughout Toronto, York and Peel Regions. We are a multi service organization with over 500 employees, providing a broad range of services...

  • Resident and Family Ambassador

    5 months ago

    North Vancouver, Canada Creekstone Care Centre Full time

    We have a great opportunity for a **Resident and Family Ambassador** to join our team at Creekstone Care Centre! **Are you interested in creating joy in life and aging....by caring, connecting and celebrating?** If so, we are excited to hear from you. **Creekstone Care Centre** is a modern long term care home located in a growing hub on the North Shore by...

  • Council and Family Engagement Coordinator

    5 months ago

    North York, Canada Community Living Ontario Full time

    **Position**: Council and Family Engagement Coordinator - **Company**: Community Living Ontario - **Type**: 1 Full-Time Permanent Position - **Classification**: Hybrid - Office and home-based position with travel required in Ontario - **Work Hours**: 37.5 weekly - **Location**: 1 Valleybrook Drive North York, M3B 2S7 **Imagine** a job where **YOU** can...

  • Family Caregiver

    5 months ago

    North York, Canada Mandell Family Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Work in employer's/client's home **Tasks**: - Care for pets - Assist clients with bathing and other aspects of personal hygiene - Feed or assist in feeding - Launder clothing and household linens - Perform light housekeeping and cleaning...

  • Family Caregiver

    5 months ago

    North York, Canada Mandell Family Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Work in employer's/client's home **Tasks**: - Care for pets - Assist clients with bathing and other aspects of personal hygiene - Assume full responsibility for household (in absence of householder) - Feed or assist in feeding - Launder...

  • Family Caregiver

    5 months ago

    North York, Canada Mandell Family Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Work setting**: - Work in employer's/client's home **Tasks**: - Care for pets - Assist clients with bathing and other aspects of personal hygiene - Assume full responsibility for household (in absence of householder) - Feed or assist in feeding - Launder...

  • Temporary Adoc

    6 months ago

    North York, Canada Dundurn Place Care Centre Full time

    **Do you have a passion for making a difference?** Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Hawthorne Place Care Centre, we are...

  • Support Worker

    4 months ago

    North York, Canada Just Like Family Home Care Full time

    **Responsibilities**: Just Like Family Home Care is always looking for great caregivers to join our team. Our caregivers come from all over the world with a variety of backgrounds, and they all share the common goal of providing quality care to our clients. All of us at Just Like Family, a proud Canadian owned and operated company, we care about all seniors...

  • Clinical Practice Coordinator

    4 months ago

    North York, Canada Hawthorne Place Care Centre Full time

    Do you have a passion for making a difference? Making every moment matter is about improving all the things that make life enjoyable. Things like making someone feel better, making connections with them or for them with other residents, showing them a new song or even just giving them something to look forward to. At Hawthorne Place Care Centre, we are...

  • Family Worker

    5 months ago

    North York, Canada Canadian Mental Health Association Toronto Branch Full time

    **Family Worker** -** **Family Outreach & Response Program (Full-Time Permanent)**: **The Role and Opportunity**: The Canadian Mental Health Association - Toronto is looking for a Family Worker for our Family Outreach & Response Program (FOR). The FOR Team provides recovery oriented mental health support services to families. The Family Worker will provide...

  • Transitions Care Lead

    3 weeks ago

    North York, Canada Saint Elizabeth Health Care Full time

    About the Role An exciting leadership role within hospital transitional programs working with closely with hospitals to transition and reintegrate clients back into the community. As a member of the Acute Transitions leadership team, you are passionate about informing and shaping the transition from hospital to home and being at the forefront of healthcare...

  • Family Child Care Provider

    5 months ago

    North York, Canada YEHUDA GELBERGER Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate **Work site environment**: - Non-smoking **Work setting**: - Optional accommodation available at no charge on a live-in basis. Note: This is NOT a condition of employment - Work in employer's/client's home **Tasks**: - Assume full responsibility for household in...

  • Family Worker

    2 months ago

    North York, Canada Canadian Mental Health Association Toronto Branch Full time

    **Family Worker **- Family Outreach & Response Program (Full-Time Permanent) **The Role and Opportunity**: The Canadian Mental Health Association is looking for a Family Worker for our Family Outreach & Response Program (FOR). The FOR Team provides recovery oriented mental health support services to families. The Family Worker will provide education,...

  • Client Care Coordinator

    2 months ago

    York, Canada Home Instead Full time

    **Job description** The Client Care Coordinator is responsible for providing the highest level of quality service to all clients and family members that relate to client care, including Care Consultations with potential clients and family members, client/CAREGiver introductions, and Quality Assurance visits with existing clients. They use sales skills to...

  • Social Worker

    5 months ago

    North York, Canada Hawthorne Place Care Centre Full time

    Are you an individual that has a passion for making a difference? At the Hawthorne Place Care Centre, we are passionate about providing compassionate care for families' loved ones, where the residents of our home come before anything else. Our values follow a ‘People’ focused philosophy, Participation ~ Excellence ~ Openness ~ Performance ~ Longevity ~...