Client Care Coordinator

6 months ago

North York, Canada Motion LP Full time

This is a full-time in office role in our Toronto location at 72 Carnforth Rd.

**Consider joining us as a Client Care Coordinator if**:
You have worked in a call center, customer service, or office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with colleagues, professionals, and clients. You seek opportunities to enhance the lives of those around you and find satisfaction in solving problems.

**About Motion**:
Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 35 years through our network of 52 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

**The role**:
As a Client Care Coordinator, you will deliver an outstanding customer experience to our valued clients, their loved ones, and the community healthcare practitioners that make up their care team.

**How you will spend your days**:

- ** Enhancing the customer experience.**
- Occasionally assist visitors on-site
- Maintain a helpful and engaging client experience, prioritizing clients needs and working to ensure their needs are met
- ** Collaborate with teams.**
- Work closely with busy Service Technicians and Sales Consultants, as well as other Coordinators, to oversee the client order administration and to ensure nothing falls through the cracks.
- Schedule technician appointments and arrange for the pick-up and delivery of equipment.
- ** Coordinate**.
- Manage details of client needs to ensure all information obtained from them and all details provided to them are accurate.
- Follow up with clients to confirm all paperwork, such as rental agreements, quotes, and client record are complete and accurate.
- Maintain internal systems and databases to ensure information entered is appropriately and accurately.

**What you bring**:

- Experience working in an office environment or a customer-facing role.
- Ability to juggle multiple demands and prioritize tasks
- Strong relationship building skills and ability to work with customers to help find the right solutions for their needs.
- Strong communication skills, both verbally and written.
- High level of empathy and comfort working with people who have mobility and accessibility needs.
- Technical proficiency - experience using Microsoft Office Suite, comfortable navigating databases, and can learn new software quickly.
- An interest in gaining exposure to the healthcare and personal mobility device industry would be considered an asset.
- ** Additional must-have requirements**. You have a clean criminal background check and are bondable

**What's in it for you**:
**Growth Opportunity**:This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

**Impact**:Every day provides a new opportunity to create a tangible impact on the lives of our clients. At Motion, you will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

**Professional development & networking**: At Motion, we nurture a continuous learning and skills development environment. You will have:

- Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
- The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
- The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

**What we offer**:
At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

- Eligibility to a comprehensive benefits package
- Robust vacation and personal days allotment
- RRSP/DPSP match program
- Maternity/parental leave top-up
- Employee Assistance Program
- Employee Discount Program
- Tenure recognition through our Motion Milestone Program
- Employee Referral Bonus Program
- Professional Development Reimbursement
- Eligibility to the company's pooled bonus plan
- Goodlife

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