Assistant Account Representative

3 weeks ago

Calgary, Canada Immigrant Services Calgary Full time

**About Us**:
For over 40 years, Immigrant Services Calgary (ISC) has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

**Our Vision**: Unleashing the economic, social, and civic potential of clients.

**Our Mission**: Connecting newcomers to the right service at the right agency every time.

**Our Values**: we are forward thinking, adaptable and optimistic. We value accountability, collaboration, and impactfulness. We act with integrity and treat people with respect.

**Position Overview**:
At the Interpretation and Translation Centre (ITC), we are proud to serve an expansive clientele, offering expert interpretation and translation services across vital sectors such as healthcare, judiciary, education, and social services.

**Note**: This is a temporary part-time position of 20 hours per week. The contract end date is March 31st, 2024. This is a hybrid position; it is not a remote role.

Applicants must be legally authorized to work in Canada to be considered for this position.
This role offers a hybrid work arrangement. It is not a remote role.

**Key Responsibilities**:

- Develop and maintain customer relationships, deeply understanding client needs to foster satisfaction and loyalty.
- Drive sales growth by generating leads, nurturing prospects, and successfully closing sales.
- Actively promote ITC services to both new and existing internal and external clients, highlighting the value proposition.
- Ensure the CRM system is meticulously managed, maintaining accurate and current customer data for streamlined operations.
- Engage in consistent and effective follow-up with clients, promptly addressing inquiries, resolving any issues, and implementing feedback to maintain an outstanding reputation.
- Facilitate the seamless delivery of services to business partners and individual clients, ensuring a high level of professionalism.
- Utilize tools such as Excel, Adobe, and Microsoft Word to create, update, and maintain documents and reports, adhering to company standards and contributing to decision-making processes through insightful data analysis.
- Coordinate and manage multiple translation projects, ensuring timely completion and quality standards.
- Participate in the recruitment and onboarding of freelance interpreters, as well as coordinate assignments and project completions.
- Monitor market trends, competitor activity, and product development to inform strategic positioning.
- Participate in workshops and webinars.
- Moderate CILISAT tests.
- Exhibit exceptional problem-solving skills, particularly in system and data management challenges.
- Efficiently manage tasks and appointments using Outlook, and foster team collaboration via Microsoft Teams.
- Take responsibility for a diverse array of tasks, showing accountability and dedication to meeting deadlines.
- Maintain clear and effective communication within the ITC team.
- Perform additional duties as assigned by the ITC Manager, ready to handle urgent requests and multi-task across platforms.

**Qualifications**:

- Diploma or bachelor’s degree in business administration or a relevant field.
- At least 1 year of experience in a role with comparable responsibilities.
- Proven track record in sales with excellent communication skills.
- Advanced proficiency in Microsoft Office Suite, with exceptional skills in Excel.
- Demonstrated ability to prioritize tasks with strong time management and organizational capabilities.
- Proactive and efficient in both autonomous and collaborative work environments.
- Agile and adaptable, with a professional capacity to respond promptly to changing needs and deadlines.
- Self-motivated with a detail-oriented approach to all tasks.
- Experience in data entry and a basic understanding of financial concepts will be considered valuable assets.
- Capacity to quickly learn and utilize department-specific programs and software.
- Competent in balancing multiple tasks with effective multi-tasking abilities.
- Excellent interpersonal skills, fostering strong relationships internally and externally.
- Commitment to maintaining confidentiality and exhibiting a high level of professionalism.
- Friendly, professional demeanor with the ability to adapt to various professional scenarios.
- Availability to work flexible hours, including after office hours as needed.

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