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Front Desk Agent

3 months ago

Midland, Canada Hampton Inn by Hilton Midland Full time

Job Summary:
**Responsibilities**:

- Greet and welcome guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Answer phone calls and provide accurate information to guests
- Assist guests with inquiries and resolve any issues promptly
- Maintain a clean and organized front desk area
- Process reservations and cancellations following hotel procedures
- Collaborate with other hotel staff to ensure guest satisfaction

Qualifications:

- Previous experience in customer service, preferably in a hotel setting
- Proficiency in using phone systems and basic computer skills
- Excellent communication skills with a strong focus on guest services
- Knowledge of front desk operations is an asset
- Ability to maintain professionalism under pressure
- Strong phone etiquette and problem-solving skills

Join our team as a Front Desk Agent at the Hampton Inn Midland and be part of creating exceptional guest experiences in the hospitality industry.

**Job Types**: Full-time, Part-time

Pay: From $17.25 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-06-03