Receptionist/administrative Assistant

4 days ago

Vancouver, Canada Ultimate Golf Lounge Full time

**Job Summary**: Ultimate Golf Lounge, located in the heart of Vancouver, seeks a Receptionist/Administrative Assistant. As the only golf club in the area equipped with world-class golf simulation technology, UGL is a premier destination for professional-grade golf teaching and training. Responsibilities include managing front desk operations, providing exceptional customer service, handling administrative tasks, and supporting the team in delivering top-notch services such as master-class golf instruction, boutique retail, equipment workshops, and TPI physical training and rehabilitation. This role is ideal for someone passionate about golf and eager to contribute to a high-caliber golfing experience for enthusiasts and professionals alike.

**Job Duties**:

- **Front Desk Management**_**:

- Greet and welcome guests in a friendly and professional manner.
- Manage visitor check-in and check-out processes.
- **Customer Service**_**:

- Provide information about the club's services, facilities, and schedules.
- Address customer inquiries and resolve complaints efficiently.
- Assist customers with booking appointments for golf instruction, physical training, and equipment services.
- **Administrative Support**_**:

- Maintain accurate records and filing systems.
- Schedule and coordinate meetings and events.
- Prepare and manage correspondence, reports, and documents.
- **Retail and Sales Assistance**_**:

- Assist customers in the boutique golf retail shop.
- Process sales transactions and manage inventory.
- Provide product knowledge and recommendations to customers.
- **Operational Support**_**:

- Ensure the reception area and other common areas are tidy and presentable.
- Assist with the setup and breakdown of events and training sessions.
- Coordinate with instructors, trainers, and workshop technicians to ensure smooth operations.
- **Technology and Simulation Management**_**:

- Assist with the operation and troubleshooting of golf simulation technology.
- Provide basic technical support and guidance to users of the simulation equipment.
- **Scheduling and Coordination**_**:

- Manage booking schedules for golf lessons, physical training sessions, and equipment services.
- Coordinate with various departments to ensure availability and resource allocation.
- **Marketing and Communication**_**:

- Assist in creating and distributing promotional materials.
- Update and maintain the club's social media presence.
- Communicate special offers and events to members and guests.
- **Financial Responsibilities**_**:

- Handle cash transactions and maintain a balanced cash drawer.
- Assist with basic accounting tasks as needed.

**Skills and Qualifications**:

- Excellent interpersonal skills and verbal communication skills.
- Fluent in written and oral English and Mandarin, being able to speak in Cantonese is an asset.
- Good organization and time management skills.
- Problem-solving abilities.
- Willing to learn and accept challenges.
- Able to work independently and a good team player;
- Multitasking
- Strong attention to detail and work effectively under pressure in a fast-paced environment;
- Excellent computer literacy, including MS Office Tools.
- Minimum 1-year experience with administrative support, experience in the Marketing industry is an asset.
- 1-year experience with serving alcohol is an asset.

**We thank all applicants for their interest; however, only those selected for further consideration will be contacted.**

**No recruiters or agencies, please**.

**Job Type**: Part-Time

Pay: Start at $17.50

Schedule:

- Flexible

**Experience**:

- Administrative/Finance: 1 year (preferred)

**Language**:

- English
- Mandarin (required)

Work Location: In person, 1050 W Broadway, Vancouver.

**Job Type**: Part-time

Pay: From $17.50 per hour

Expected hours: 15 - 35 per week

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site gym
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC V6H 1E6: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

Application deadline: 2024-11-30

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