System Administrator

6 months ago


Simcoe, Canada Cinemark USA, Inc Full time

Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 500+ theatres in the U.S. and Latin America.

Join Our Team

Do you enjoy working together as a team to accomplish major goals? Join Cinemark to utilize and expand your skills We are dedicated to making the movie experience memorable, “One Guest at a time.” Our world class talent creates a warm and friendly culture through shared values.

This position is based in Simcoe, Ontario, Canada.

The System Administrator role requires a mixture of technical skills and business ability. You will be a member of the Theater Operations and Presentation Systems (TOPS) Department, reporting to the Theater Infrastructure Director. The position requires regular liaison with the Corporate IT Department to ensure proposed changes to policies are accepted under their expectations and governance.

The TOP Systems Team are responsible for all technical equipment that resides in the theaters to support Digital Cinema and Payment Systems in a PCI environment. This includes but is not limited to Windows based hosts, Linux based hosts, switches, routers, wireless access points and other computer peripherals. As System Administrator, you will be focused on monitoring, supporting, and remediating a variety of hardware, software, and security issues required for the systems that comprises approximately 30,000 network points at the theater level.

The position will also be responsible for researching vendor updates and upgrades for operating systems, developing base images that can be used to provision new hardware or restore existing production devices to a standard configuration, and supporting any number of other Cinemark Theater Technologies.

While the Theater Infrastructure Team does not take direct calls from the end users at the theaters, we maintain all systems that enable others to do so. This includes Symantec Endpoint Protection, Windows Defender, SwitchVox IP PBXs, Broadcom ITMS and Ghost Solutions Suite, and Microsoft products. You will also have an opportunity to join project with other departments and external vendors to create technical solutions to solve operational challenges.

TOP strives to increase uptime and availability of all theater systems through technology while still maintaining a high level of security and technical integrity.

**Responsibilities**:

- Troubleshoot and diagnose issues with a variety of internal systems and security controls (Symantec Endpoint Protection, Access Control Lists, and others)
- Participate with the Infrastructure Systems Team to assess current designs and solutions, evaluate trends, and anticipate future requirements
- Ensure engineering and technical integrity of solutions
- Manage timelines and priorities of technical projects they will participate in
- Act as a point of escalation for technical issues and be willing to carry a cell phone for occasional emergency support
- Work with the Corporate IT and Networking teams to propose ACL changes to the networking infrastructure
- This position may require some late night/early morning work to accommodate service windows for patching/upgrading key systems

**Required Knowledge, Skills & Abilities**:

- Demonstrated ability to translate business requirements into technical solutions that are creative and innovative
- In-depth knowledge of Microsoft Windows Operating Systems and Active Directory
- An understanding of TCP/IP and Networking Principles in a complex environment
- Knowledge of basic routing, switching, VPNs, firewalls, and security
- General understanding of Internet technologies, architecture, and services
- Skilled with the use of word processing, spreadsheets, databases, presentations, etc.,
- Excellent interpersonal and relationship skills; be seen as a peer and advisor to other technical people in the department and across the company
- Strong time management and organizational skills
- Excellent oral, written and presentation communication skills
- Excellent technical troubleshooting skills

**Required Professional Designation/Certification**:

- Degree or Technical Diploma in Computer Science, Engineering, or equivalent

**Required Experience**:

- 3+ years of related work experience in the IT industry
- Experience with identifying and understanding technical/business needs, and translating them into viable integrated solutions
- Experience with payment systems and PCI requirements would be an asset



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