Data Analyst, Salesforce

2 months ago

Toronto, Canada The Salvation Army Canada and Bermuda Full time

**Data Analyst, Salesforce**

**Location: Hybrid**

**Division: Information Technology, CRM**

**About The Salvation Army**

For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing necessities of life such as food, clothing, and shelter. And our work goes well beyond that to including supporting people through unemployment, loneliness, finding church community, and responding to family challenges. We continually adapt to meet emerging needs.

These are exciting times at The Salvation Army as we launch a significant digital and business transformation. We are in the midst of revolutionizing our core capabilities to maximize service and mission outcomes. This will include an integrated platform for relationship and people management, learning, intranet and data warehouse. In order to achieve all this, we are now recruiting for a strong, experienced Data Analyst to join our CRM team.

The Data Analyst will lead the data migration efforts required for the implementation of Salesforce technology solutions tied to The Salvation Army’s digital transformation program. They will support implementation of the Data Migration strategy and working with key stakeholders and external partners in the process to collect, cleanse, transform and load data into our future enterprise systems.

**What you will do in this role**:
**Data Analysis**
- Undertake essential data integrity, complex queries, analytic and report generation tasks and conduct data consistency and quality checks.
- Create custom queries and use tools to mine our data to drive decision making around our data migration strategy.
- Provide relevant weekly/monthly status reporting to program leadership.
- Review processes and make recommendations to improve data accuracy, quality, capture and tracking.
- Implement database tracking and dashboards for metrics and reporting to ensure progress is measured, evaluated, and continually improved.
- Identify, solve and/or escalate issues/risks/decision and implement the approved actions and workarounds required to mitigate risk/issues in order to minimize the impact on the project.

**Data Migration**
- Work with internal stakeholders and System Integrators in gathering business requirements for data migration needs and data mapping requirements.
- Prepare data migration plans including migration risk, milestones, quality and business sign-off details in conjunction with the implementation Team.
- Perform source system data analysis in order to manage source to target data mapping.
- Perform migration and testing of static data and transaction data from one core system to another.
- Perform data migration audit, reconciliation and exception reporting.
- Manage data assurance for physical data items in source and target systems.
- Oversee and ensure:

- The production of a mapping matrix for all data.
- Gap analysis for any missing data.
- Data extraction, conversion, and uploading plans and execution.
- Data validations are appropriately controlled and performed.

**What you bring to the table**:

- A university degree in computer science or approved equivalent combination of education and experience.
- Knowledge of BI/Analytics platforms required. Certifications are asset.
- Experience with ETL tools (Azure Data Factory, MuleSoft, etc.)
- Strong understanding of Salesforce data model, objects, fields, relationships, and data migration best practices
- Data analysis/migration project experience leading and participating in Cloud-based/SaaS system implementation migration projects.
- Experience of working in complex, multi-systems / companies and in high priority and highly visible projects
- Proficiency in data analysis, mapping, cleansing, and transformation techniques
- Ability to analyze complex requirements, troubleshoot issues, and propose effective solutions
- Experience working in an Agile environment.,

**What We Promise**
- Belonging to a creative, dynamic team of IT professionals where what you do will make a difference in your own backyard and across Canada & Bermuda
- Work from home and flexible hours
- Benefits
- Continuous learning and growth through challenging work
- The chance to be part of a leading digital and business transformation for over 100,000 employees and volunteers
- An opportunity to launch and/or grow your career with a huge, stable, international not-for-profit organization
- We live our **Core Values** **as a faith & values-based organization, we hire and serve people of all backgrounds, faiths, and traditions - there’s a place for everyone to belong here.

**Compensation**

**How We Hire**

We embrace equity, diversity, justice, inclusion and belonging and we’re committed to building a team that represents many backgrounds, perspectives and skills, representative of the communities we serve. The more inclusive we are, the better our work and

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